AT&T Store

Great store and great service! Had some questions about the features on my iPhone and Cassidy was very helpful. I definitely recommend this store!!
Jun 2nd, 2023

Cassidy was very friendly and knowledgeable of ATTs products and services! Highly recommend this store! Will do all my AT&T business at this location going forward!
Jun 1st, 2023

Jeremy was a great help!
May 27th, 2023

My husband and I went in to upgrade phones and combine phone plans and honestly, if he hadn't already been on AT&T I would have left. The worker who helped us did not walk through any detail of what the process was to transfer my line from verizon. She did not walk through any of the new plan details, she simply sat and played on her phone while our information transferred to our new phones. Had I not asked questions I wouldn't have known anything. A few days later we found out that she added protection plans to each of our lines, without asking, for an additional $17 a month per line. We went into the store off of Cedar after seeing these charges and had the absolute best service. We were walked through plan details thoroughly and actually felt like valued customers. I would avoid this location at all cost.
May 31st, 2023

I sent in my sister in law to get a new phone yesterday- and she specifically asked Cassidy not to switch our grand fathered plan. Cassidy then switched our grandfathered plan without her consent and now we are unable to get it back. Very disappointing prime communications. I then called the store and the manager, Jeremy took zero accountability and genuinely seemed to be clueless.. he said that we had to return our phone in order to get the old plan back.. Cassidy also laughed in my sister in laws face when she went back in to confront them changing our plan. Makes zero sense. I then spent an hour on the phone with customer care and they cannot get our plan back either. .! I will be letting everyone in my circle to avoid any prime communications stores as they have no idea what theyre doing on accounts. This really messed up our billing as we have 10 lines on our plan and now our features are less and were paying more. I have one more idea as to how and get our old plan back, but If it doesnt work we will likely return the phone and switch carriers as most of our lines are done paying their installments. Super super disappointing that there is no accountability for un knowledgeable reps / managers to wreak havoc on accounts. Completely dont recommend this store .. go to a corporate store its worth the drive to make sure your account doesnt get messed up.
May 16th, 2023