Wallace Floors

Melanie Wallace _{on Google}

Aug 31st, 2021

Went in and picked out several carpet samples but there were no prices. Tony said that he had to call to get prices and he would call me or my husband with the prices. Went in on Friday and on Tuesday still hadnt heard anything.guess they dont need my business. Read the reviews and I think I was saved from a nightmare!

chuck magee _{on Google}

Jan 6th, 2022

I wish I knew where to start with this review. First, check out the text messages and video I added to the photos section. I promise to be adding more. I have known Myron Wallace a long time and for him to do me so bad on my floor install is just beyond just poor customer service. This has been a full year of a horrible experience with Wallace Carpet barn. This is one of the worst floor installations I have ever seen as well. They dont return calls or texts messages except to tell you they are busy and cant get to you. So, what they are saying is they can do new work to get paid, but they cant come fix what they messed up. My floors pop all over the place when you walk on it. Embarrassing when you have people over. I must explain all the time I had a terrible floor installer. I certainly want the world to know just how bad Wall Carpets does installing floors. The job they did at my house was terrible. The experience all the way through the process was terrible. Not only would I not recommend this company to anyone I am letting the world know just how bad they did on my floor installation. Now that its too late I have talked to other people that are having the same issue as me. I recommend staying FAR away from this company. They did NOT stand behind their work. This is not a squeaky floor rather a floor that pops when you walk on it. But this goes to show just how much Myron Wallace does not care trying to make it sound like a small thing when my floor pops all over. This shows just what his attitude towards customer serve which is terrible certainly in this case. He also claims he took care of it, well I text the very next day telling him he did not get them all fixed and I had new places popping. He refers to a warranty period. My floor has not seen one day that it did not have multiple spots popping in it, not 1. Wallace Carpet Barn and Myron Wallace have not fixed my floors and again I have not had one day without popping sounds in multiple rooms.