Candlewood Suites Vicksburg, an IHG Hotel

tracy Dixon _{on Google}

Mar 30th, 2024

The staff took really good care of us. We were there for the outage at Grand Gulf. No one bothered us. The staff were all very friendly and took care of us.
I would like to address a few issues. On the website and Google Maps it really needs to be updated. The pics of the swimming pool and whirlpool needs to be removed. Alot of guests booked their stay with the assumption that it was open. PER MANAGEMENT: THE POOL IS SCHEDULED TO BE DEMOLISHED. IT WILL NOT REOPEN.
At the time we were there, renovation was going on. Please be patient until it is finished. Everything got a refresh and repaired. New appliances, washers and dryers etc. The shower heads in the showers need to be turned down a little due to spraying so hard against the back wall that it sprays out past curtain onto the floor. This will eventually cause water damage. The air conditioner units need to be sealed better on the outside because when it rains, water is coming in the unit and getting the carpet wet.
I believe the crew they hired for the renovation could have done better work. The manager kept having to go behind them making them correct their mistakes and making them clean up behind themselves. They sound have known to do that anyway.
The beds need to be checked because there is metal sticking out on the edges of each corner of the bed. These things really hurt and cut your legs.
I would like to address housekeeping. There were some that really upset guests. They were knocking on the doors trying to collect linens before people were even ready to check out. If check out time is a certain time, no one needs to be knocking on their door until checkout time is reached. Also, if housekeeping is ever expected to help guests with anything or need to talk to them, they need to know how to speak English. It's very aggravating when they can't understand you when you need something. They need to be able to interact with guests. A few guests were almost walked in on. I heard them all the way to my room.
All in all our stay was pleasurable.

jamie hawkins _{on Google}

Mar 29th, 2024

Make sure your AC works!!
Very nice polish job on the refresh but honestly a
Disgusting hotel. A/C did not work.
Employees were extremely friendly but the owner of this hotel
Needs to take some pride in ownership
And clean. No wonder the AC didnt work. Filth