Dutch Flowers

Komal P _{on Google}

Oct 20th, 2021

I’ve been here a few times over the years and had positive experiences, but I’ve been twice in the last week and the customer service has been pretty horrible. On the first occasion, a man followed me around the store as though I was going to steal something. At the time, I thought he was a customer but from reading other reviews, I now realize he was security and was following me around because I was the only brown person in the store. On the same visit, my husband said that the blonde cashier (not the one with long straight hair) was just staring him down with a dirty look.
Anyway, on our second visit in the same week, the same blonde cashier was very rude once again and looked at us as like “wtf are you doing here?” like we weren’t supposed to be in there. I’m not sure what her issue is with us but I suspect it is racially motivated. I read some other reviews and noticed others have mentioned experiencing racial profiling while in this store. I wish I hadn’t spent so much money here, and am definitely going to find a place with friendlier customer service.

Chelyi R. _{on Google}

Aug 7th, 2021

I bought two little pots with my bf and I got accused of stealing simply because the girl at the register did not wrap my pots or give me a bag. When their security guy brought me back to the register they only then wrapped it and gave me a bag. I then tried to return the items because I no longer wanted to support the business and they said they don’t except returns. I do not understand why the girls at the register did not give me a bag and wrap it in the first place if they knew I was going to get stopped on my way out of the store. Seems like laziness or targeting.

Angela Wright _{on Google}

Jul 27th, 2021

Whimsy little treasure, filled with plants, pots, garden and yard art, specialty socks, kitchen towels and lots of fun pet items. They also have crystals and gem stone rocks, candles, soaps, home decor, backpacks, kids toys, cute little purses and much much more! Great place to spend LOTS of time and the store goes on and on! It looks so tiny from the outside, but I was very impressed with its size and variety! Reasonable prices too. I’ll be back!

Sky Rae B. _{on Google}

May 10th, 2021

My favorite store in kc

Jessica Jimenez _{on Google}

Apr 27th, 2021

I love visiting this place nearly every weekend and the quality of their plants and customer service has always been great UNTIL today. The only reason I'm giving a 3 star review has to do with an encounter upon entry today by a man who confronted my boyfriend and I about our dog not being allowed in the store. We informed him that he was a support animal and received a very judgemental "if you say so" response to which I offered to show paperwork and he declined. We tried to move on and continue enjoying our evening and shopping experience in this adorable store that we have frequented with our dog several times before but this man followed us inside and continued to harass us with questions. He asked about what training our dog has been through and asked intrusive questions about what disabilities we had that would require a support animal. The tone he used was aggressive and I continued to ask him to please stop asking us questions as I was not going to answer them but was happy to show him the paperwork which would allow us to continue about our business. After he continued to ignore my offer to show him the paperwork and continued to abrasively ask us questions I informed him that the reason we had a support animal had to do with my boyfriend's mental health diagnosis and that his harsh tone and attacking mannerisms was not helping. I had hoped that with this information he would back off and let us go about our business instead he responded with "well I guess the animal doesn't work then". At this point we decided leave to prevent my boyfriend from having a panic attack due to his increasing anxiety from this horrible interaction. I'm writing this review with hope that this man will be educated on how to behave in a more professional manner and learn to respect people's privacies so they do not have to disclose their disabilities or mental illnesses in front of an entire store. Today could have been an enjoyable day and instead due to this man's hostile interaction with us we had to end our evening early.