Sleep City Helena

There customer service sucks
Aug 6th, 2017

I went in to order a mattress on the 20th of February. I was told that my mattress would be delivered within two weeks. Today I called (exactly two weeks later) and I was told that my mattress would not be here for yet another week. When I asked for a refund, I was told that they would mail me a check and that I could have a cash refund, despite the fact that I paid in cash at their location. When I asked for the manager's name, I was told that he would call ME back later on in the day. They refused to give me the owner's contact information. Update: After I posted this review I spoke again to the store manager who agreed to work with me directly to solve the problem today. I went in to the store and just a short while later the problem was resolved to my satisfaction. I was delivered a bed today, as promised. Though it wasn't the bed I ordered, it was an upgrade to the one I chose and I am happy with solution they offered as well as the professionalism the manager showed even after I spoke in a rather irate tone to him earlier in the day. Thank you, Sleep City, for making it right!
Sep 2nd, 2013