Masterpiece Carpet One

Masterpiece Carpet One

Chamber Rating

Verified Member
4.6 - (29 reviews)
23
3
1
0
2

About
Masterpiece Carpet One

Masterpiece Carpet One is located at 2541 US Highway 2 E in Kalispell, Montana 59901. Masterpiece Carpet One can be contacted via phone at (406) 752-0924 for pricing, hours and directions.

Contact Info

Questions & Answers

Q What is the phone number for Masterpiece Carpet One?

A The phone number for Masterpiece Carpet One is: (406) 752-0924.


Q Where is Masterpiece Carpet One located?

A Masterpiece Carpet One is located at 2541 US Highway 2 E, Kalispell, MT 59901


Q What is the internet address for Masterpiece Carpet One?

A The website (URL) for Masterpiece Carpet One is: http://MASTERPIECECARPETONEKALISPELL.COM


Q How big is Masterpiece Carpet One?

A Masterpiece Carpet One employs approximately 6-10 people.


Q Is there a key contact at Masterpiece Carpet One?

A You can contact Andrew Green at (406) 752-0924.


Q How is Masterpiece Carpet One rated?

A Masterpiece Carpet One has a 4.6 Star Rating from 29 reviewers.

Key Contacts

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Andrew Green
Owner


Ratings and Reviews
Masterpiece Carpet One

Overall Rating

Overall Rating
( 29 Reviews )
23
3
1
0
2
Write a Review

John Bourquin on Google

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K B on Google

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Tyler (The travler) on Google

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liz robertson on Google

image I am thrilled with my experience with Marty Puryer..,. I had a kitchen remodel job and needed new flooring! Marty was so knowledgeable and helped navigate me in the best direction for all my needs. He made sure from start to finish we were happy with our purchase and installation! I highly recommend Marty at masterpiece flooring!


Larry Gerek on Google

image They have a good selection of carpet. That is where "good" ends. If I could rate a zero, I would.
We selected our carpet and pad, paid the deposit and made the order. The salesman utilized a "posted note" pad to document the measurements from our blueprint plans. I felt uneasy that he was getting things down correctly based on his scratch pad approach.
I was informed that the deposit could not be American Express, as they did not honor that card. Reluctantly, I provided my Visa card (a Costco card that has ONLY been used at Costco for years). He also utilized the posted note pad approach to take down the card information.
2 days later, my card was compromised and I had to request a new card.
Because I felt uneasy that the carpet measurements were correct, and my card had been compromised after providing it to Masterpiece Carpet One, I decided to stop by to review things with the owner (Andrew). He immediately became defensive and acted as though I was lying about the card misuse and the possibility that the number had somehow been less than protected. My only intent was to alert the owner that there may be an issue with protecting the sensitive information, and in no way did I accuse anyone of anything.
Andrew agreed to come out to physically measure the space to ensure his salesman had the correct measurements for the order. He came out that same day, and found the measurements were not going to allow a professional installation due to the seam location. He advised that I would need an additional 162 sf of carpet. I agreed to his suggestion and ordered additional carpet.
The installation was scheduled for 9-9:30 am on a Friday. At 10:15, I contacted the salesman to find out when the installers would arrive. He said he would check and call me back. He never did call back, so I called him again.
The installers finally showed up just before 11am. They showed up without any adhesive which was needed for our radiant installation. They left to get some. They returned after 1 PM to begin.
During this time I had called numerous times and never was called back even though each time I was told they would check on things and call back. The salesman actually said he called, but not my number on one occasion.
I called and spoke to Andrew the owner. During this call, I expressed my concern and disappointment in having to pay extra for installation due to ordering extra carpet. I had no issue paying more for product, but since the square footage of the room did not increase, the cost (which is calculated by the square foot) should not have increased. More significant - I did NOT get the carpet pad that I had selected. They did a "bait and switch". When I raised this concern, I was told they had run short of the pad I selected and paid for, so they "upgraded" my pad at no extra cost. The "upgraded" pad was not as thick nor as plush as what I paid for and selected.
Andrew became irritated and raised his voice numerous times during this call, talking over me and suggesting that now HE was becoming impatient. Andrew yelled " if you're not happy, we will refund your money" and come get our carpet back. Keep in mind that I am 64 years old, had moved all the furniture into our other living quarters, and had removed the old carpet and pad. I had no choice here but to swallow what I was being fed.
The bottom line here is that this purchase and interaction with Masterpiece Carpet One out of Kalispell was the worst experience one could imagine. Incompetence, rudeness, and total unprofessionalism. I would highly recommend against doing ANY business with them, as the owner is leading the way with lack of customer concern, care, and appreciation.
The installers finally wrapped things up after 8:30pm on that Friday, by the way. We cancelled our Friday night plans.


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( 29 Reviews )
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