Hayneedle, Inc.

Hayneedle has the worst customer service I’ve ever experienced. Based on the other reviews, clearly the corporate office is in need of major training especially with the supervisors. I ordered end tables and was charged THREE times for the same order. When I called to complain, they made the experience very difficult as well as making me feel like I was trying to scam them. I did get the refund but they ended up canceling the entire order. Such a nightmare. When trying to reorder the tables, the purchase was denied because I had order earlier in the year on a different credit card number under my S/O’s name (I’m an authorized user!!). I feel they were just being difficult intentionally.
Oct 13th, 2020

Apr 10th, 2020

One star for poor customer service. I have gotten several products from Hayneedle. I have been happy with most of my purchases but I ordered a bench and it came damaged. I called customer service and was told I had to box it and take it to the post office. This is a piece of furniture and told the person that was not possible. I asked for a return label and fedx to pick it up. She said she would find out and get back to me. Never did. I have sent the company a review about this and no call back. With the amount of money we have spent with Hayneedle you would think that would get their attention. Shameful! Michael and Laurie from Long Valley NJ
Dec 4th, 2019

I received a lighted floor fountain as a gift from Hayneedle. After a few months the lights failed. Their customer service told me there was no warranty and return period had expired. They told me they could offer me a replacement at full retail value with no discount, credit or rebate. After I filed BB complaint manager contacted me. He told me he checked with manufacturer and a replacement part was available. I gave me the ordering directions and reimbursed me for the cost. I ordered the part but it didn't fit. I gave up at that point.
Oct 9th, 2019

Terrible Service Practices! Did not stand behind their product and did not try and help the customer. Shame on you hayneedle.
Oct 9th, 2019