Fud & Tracy's Plumbing & Heating

Hi can you tell me when we were there and what for? I do not have a service ticket for anyone with this name.

Thank you David! No one wants to be in a situation like that, so we do what we can and are happy to help!

we are sorry you are unhappy with our service. if you recall your husband called late in the day of 7/26 stating your carbon monoxide detectors were going off after you had your ducts cleaned and the furnace blower came on with cooling. we had you shut off your furnace for a couple of hours and then restart it. after you turned the cooling system back on the detectors started beeping again. the fire department came over and detected C/O upon entering your home. they found the C/O coming from the water heater that was exhausting dangerous amounts of carbon monoxide into your unlined and leaking chimney. your husband called us back on the morning of July 27 to say the water heater need to be replaced. the only resolutions were to get on your roof and install a stainless steel liner in the chimney and then install a new standard natural gas water heater, install a natural gas power vented water heater that exhausts thru a 2"pvc pipe to the outside of your home or change to an electric water heater but your power panel didn't have the room for that. Your husband requested the power vent installation as it was the fastest resolution. No one requested a cost estimate at any point over the 2 days from the morning of the 27th (when we ordered your nonstock PV water heater) to the date of installation on the 29th. Again we are sorry your unhappy with the unexpected costs of this particular water heater installation.