QQI LLC

The staff at the showroom are nice & helpful but the contractor that did our floors wasn’t very great. He was late every day he came, and he didn’t show up one day without calling or texting us to let us know he wasn’t going to make it. He wasted too much of our time waiting on him to arrive that we requested to have someone else finish caulking our baseboards. Our floors were supposed to only take 3-4 days to complete. The unreliable contractor caused our floor installation to take over a week to complete!!! EIGHT DAYS!!! It was very inconvenient for us especially that we were planning to move the rest of our belongings into our new home on the Sunday when it was supposed to be completed by. We had to cancel our moving truck and were forced to wait longer to finish moving into our home. Thank you to Steph & Andy for trying to make things right. The floors look great, just wish that we didn’t have issues with the installation.
Oct 23rd, 2019

I love everything in the store it’s really nice and the owners are really nice so are the workers the jobs are done to perfection the Andy and Stephanie (owners) are finding solutions to help you pay less then the original price the nice and expensive cabinets are really cheap
Nov 12th, 2018

Mar 14th, 2018

Jan 8th, 2018

(Translated by Google) We made an appointment with them 1 week in advance and have an appt with them today at 2 pm. We called them around 1:40pm to check up when they will arrive. They told us the worker forgot he has appt with us, he will send someone to our place. After 2 mins, he called us and informed us they didnt finish their work at another site yet, so he can not make it on time, he said he PROBABLY can send someone here around 3 or 4pm, but he is not sure the time, when we told him that we can not stay at home whole day until you make sure what time you will be here, eventually he refused to send anyone to make up this issue! Very IRRESPONSIBLE and very POOR customer service!!!! Don't bother to waste money and time on this company if you cant even for fill your service and trust. We made an appointment with this company a week in advance and made an appointment at two o'clock today. We called him around 1:40 and asked if they would be there on time. He said that he had forgotten to make an appointment with us, and he would send someone there immediately. How long did he call to say that they cannot send someone to the project that they have not completed yet, and then said that "maybe" someone can be sent around three or four o'clock, but not sure about the time, when we told him that we can't wait at home for a while. Waiting all day for you to confirm the time, he just said "Oh, there is no way"! A very irresponsible company, customer service attitude is also very bad! No need to waste time or money on this company that can't even fulfill its promises! (Original) We made an appointment with them 1 week in advance and have an appt with them today at 2 pm. We called them around 1:40pm to check up when they will arrive. They told us the worker forgot he has appt with us, he will send someone to our place. After 2 mins, he called us and informed us they didnt finish their work at another site yet, so he can not make it on time, he said he PROBABLY can send someone here around 3 or 4pm, but he is not sure the time, when we told him that we can not stay at home whole day until you make sure what time you will be here, eventually he refused to send anyone to make up this issue ! Very IRRESPONSIBLE and very POOR customer service!!!! Don’t bother to waste money and time on this company if you cant even for fill your service and trust. 我們跟這家公司提前約一週，預約了今天兩點，約1:40左右我們打給他問他們是否會準時到，他說他忘記有跟我們預約，他會馬上派人來，又過沒多久，他打電話過來說他們現在手邊的工程還沒有完成不能派人來，然後說「可能」三四點左右可以派人來，但不確定時間，當我們跟他說我們不可能在家等一整天等到你確定時間，他只說「喔那沒辦法」！非常不負責任的一間公司，客戶服務態度也非常的爛！不需要浪費時間或金錢在這間甚至無法實現承諾的公司上！
Apr 2nd, 2019