Patrick Becker: Allstate Insurance

Confident. We love knowing that our agent is readily available when we have a question or an issue. We always feel supported and valued.
Jun 27th, 2022

Pat is the best!
Jun 6th, 2022

Patrick has been wonderful to work with! He provided outstanding customer service. And I got a great rate on my auto insurance. Thank you very much for the five-star service, Patrick!
Apr 12th, 2022

Jan 23rd, 2022

The Beckers are great agents for the most part! I have dealt more with Kathy & she has been very helpful! The reason I didn't give 5 stars is because policy issues have not always been explained thoroughly. I had emailed Patrick some questions about our policy & his replies were very curt. I don't know if I caught him at a bad time or what the deal was but we spend alot on insurance for car & home. When I have questions time should be taken to make sure I understand the issue at hand & the answer to my questions. I also had alot of trouble downloading the Allstate app which Patrick told me about. After 3 tries I gave up. The reviews were awful & it seems as though there were several people having issues with the app. As time went by i literally forgot about it. No reminders were given not did they ask if I ever downloaded it even though I'm sure they keep track of who has it. I didn't understand what the app did for you. So about 4-5 months later I remembered & downloaded it. This time with no problem. They must have worked the bugs out. Then I saw that after so many trips, credits were issued towards your car insurance policy. If I had known that I would have kept trying to get it downloaded especially since i had emailed Patrick about why the rates seem so high. I did try calling the 800 number to Allstate but got disconnected twice! That is frustrating! Anyway that whole experience left me annoyed with the agency. They send surveys & want clients to give high marks across the board. Well I'm happy to do that when the service is flawless. I feel as though we are sometimes the "forgotten" clients. We automatically pay our policies through online banking so we are never late. But we never get a call to see if all is good & there are any questions we might have. Sad because customer service in this town has definitely fallen to the wayside.
Oct 6th, 2021