Home Water

If I could give less than one star, I would. We were naive enough to believe that after our contract was up, we were free to cancel the service. Not the case. I was told there is an exit charge to cancel the account even though we were no longer under contract, because it is a rental contract not a purchase contract. So we either had to pay them for removal of the system or we had to pay a buy-out fee. I understand the buy-out fee because we keep the equipment, but I have NEVER had a rental contract where you had to pay to return items after the rental contract was up. Please, please, listen to mine and all the other reviews on here and don't get scammed like we did.
Mar 25th, 2022

Feb 27th, 2022

This company scams people into a monthly charge for water, but they don't tell you that there's a required contract nor do they make you sign one. When I attempted to cancel my home water since I was having a full home water system installed, they tried telling me there were charges in the hundreds of dollars to cancel. I asked them for the date I signed the contract and a copy of the signed contract. They deflected and refused to send me a signed contract because they didn't have one. I called my bank and cancelled them as well as flagged the company to prevent them from attempting to charge me. What sickens me most about this is they originally told me they were also offering it to elderly people who maybe couldn't afford to pay upfront for a water system. Playing the heroic card when in fact they're SCAMMING elderly into contracts they don't even realize they're entering. Taking advantage of vulnerable people is so sad and infuriating. It's disgusting and this company needs to be shut down. I've warned them if they attempt to try to collect money from a nonexistent contract with me, I will go after them aggressively in court.
Jul 8th, 2021

Jan 25th, 2021

If I could give no stars I would. Everything is a lie and misleading. If this helps somebody I'm glad. We got out of the contract!!!!! File a claim with BBB. Home water will give you call, be harsh and persistent. DO NOT GIVE UP! There is a way out of this scamming business, don't let them take anymore money from you.
Jan 10th, 2021