Whirlpool Corporation

My brand new washer never worked. After some time on the phone following instructions from a service service rep he determined a technician need to come and scheduled an appointmen for a few days later. 2 days before the scheduled appointment I reveiced a call from Customer care informing me that there was a factory alert for the particular model I had and that a new control board would be shipped directly to me. I was instructed to contact customer care and informthem when the part arrive. To make sure I would not have to wait in line for an available technician the llady on the phone scheduled the appointment for today between 2:30-5:30. The part arrived today at 2:40. When I called them I was told the earliest they could send someone would be December 3rd. After a month of waiting for Whirlpool I have contacted an independent company to come and install the new board, which will likely void the warranty. If you need an applicance I suggest you look at other brands. Perhaps their customer service will nnot be as indifferent or arrogant and Whirlpools. Best Buy, where I purchased the applicance, was of no help, either. They blame Whirlpool. Whirpool blames the 3rd aprty the contract with to ship the parts. I will never agian buy anything from either company.
Sep 11th, 2020

Worst customer support ever. Bought a new hot water heater es40r92-45d. An Error code E02 came up. Looked it up everywhere determined it needed a new thermostat. I installed a new one. Still having issues. I don't need a technician to come out and swap parts when i can do this my damn self. They are just trying to milk me for more money.
Sep 8th, 2020

Whirlpool cabrio washer no good ,
Feb 9th, 2019