Esther Villas Wingfield: Allstate Insurance

Feb 2nd, 2022

Nov 30th, 2021

Customer service is beyond terrible . Esther is unresponsive , I often have to call her 5 or 6 times to get any info I need when I need it. The information is inaccurate most of the time and even there Corporate claims people have been terrible lately . I had a claim denied on my roof two years ago when we had a hail storm and one of my neighbors notified me and so I called a contractor who inspected it and confirmed that I had hail damaged so I summited a claim and after the adjuster came out it was denied because my roof was fine . I thought to myself I guess my roof is fine but until all my other neighbors also summited claims and all have had there roofs approved including one who has progressive which I thought was a joke but I guess Allstate is the joke . She quoted me wrong when I purchased a new vehicle and told me it would only increase a few dollars and then it came out to a 500 increase every six months . I will be switching agents until I can do some research on a better company to switch too. 20 years of loyalty down the drain . Rates are out of this world please look do your research before signing up with Allstate you are not in good hand there hands are to deep in your wallet to worry about you as a client. I have also filled out countless surveys rating this agent poorly and never received any feed back
Nov 24th, 2021

Oct 25th, 2021

Jul 1st, 2021