Citizens

Interesting concepts at this particular bank. They bring you in through advertisements to give you cash rewards and then enforce time limits in order reach certain goals. Direct deposits sometimes take time to switch over and all of a sudden if you don't fall within their 60-day window you may not get your reward. That's not good. Upon interviewing, they don't thoroughly explain the rules of the game but they want your money. This is not a great concept with people. With all the staff is kind and courteous, they do lack the thoroughness necessary to inform people of pros and cons. Customers do not want to read fine print. They want to be told upfront. There seems to be more management than there are tellers and lines can get long. If deadlines are going to be close, then management should be able to override to make sure that people get their cash rewards. That's good business.
Mar 7th, 2024

Jason, the branch manager, is an amazing person. All of the people at this branch are wonderful!
Oct 18th, 2023

Sep 14th, 2023

This is a new bank location that is still under construction. All the other reviews here are actually wrong. They are referring to the Citizens bank located at 2371 Central Park Ave. Again, this bank is still under construction; and is not open for business as of this review. This review was written to be helpful to you, the patron/consumer; and, to also bring relevant information to the attention of the business in focus. If you found this review to be helpful and or relevant, please help me by selecting the "Like" icon below. Also, don't forget to tap on my profile pic or name and then select the all new "Follow" button to easily track my new posts. Thank you, for your support!
Aug 15th, 2023

Went here today to deposit a large check. Was told that the teller was on lunch and that I could come back or use the ATM. When I came back the teller was working with customers as quickly and efficiently as possible but the line was almost out the door. No one else at the branch jumped in to help. I get to the front and my pin won't work. I deposited the check and got my receipt but then needed to talk to one of the managers to reset my pin. This man had the nerve to ask me if I knew my pin. Then when I reset it he acted as if he was doing me a favor. No apologies for any inconvenience, nothing. This is my first and last time dealing with this location. Such a joke. The only reason I'm giving 2 stars is because of the teller.
Mar 27th, 2023