Norris Automotive

My family has been doing business with Mr. Norris for decades, and I've had 2 cars fixed there in the last few months. His shop is well known in our area for fairness and quality work. You never have to walk away wondering if you paid too much. So they stay super busy. I bet they could keep 12 bays going if they had the room. You just can't go wrong bringing your vehicle there.
Apr 11th, 2024

They are the most efficient and friendliest people. The lady at the counter was very sweet and polite. The guys were very knowledgeable and answered all of my questions. Thank yall again for your superior service.
Apr 3rd, 2024

Apr 2nd, 2024

Apr 1st, 2024

Norris Automotive has done work on a couple of my vehicles. There are 2 reasons for the 3 stars and not 5. First reason, I brought in my Monte Carlo that had issues and paid for them to diagnose it. They determined the radiator was bad which is what I assumed. They did a great job, however they didn't check any of the fluids. There is a leak in the transmission fluid that I discovered after receiving the car back. I think they should have caught this during the diagnosis. Maybe I'm missing something so I apologize if I am but regardless it's not a deal breaker. The second point which irritated me is when a representative recently texted me asking how my car was holding up. I responded with some concerns and never got a reply back. Perhaps whoever texted me wasn't expecting the response I gave. I don't know why I didn't get a response back and I will don't care. That turned me off. My intent with this review isn't to try and hurt their business but to express what I did and didn't like for them to improve on it. As a business owner I can tell from experience people want to feel like their concerns matter. People don't want owners of a business to be publicly called out on a public post before there concerns are addressed. For that I will never return here.
Mar 25th, 2024