East Coast Wings + Grill

Apr 4th, 2022

Apr 3rd, 2022

Let me start by saying Im a frequent visitor of this location and have noticed a drastic change in the food and management as of late. My family placed a pretty large pick up order. The order included buffalo salads which simply didnt contain buffalo and mostly consisted of lettuce. This is our typical order so Im aware of how the salads should look. I called to speak with the manager. The manager/owner, Jeff, was beyond rude and extremely unprofessional. Clearly he doesnt believe in good customer service. After going back and forth over the phone I told him I was willing to take pictures of the salad as he assured me he inspected them before they left the store. Lets just say if he did then hes the reason for the changes in this location. Upon coming back to the store to receive a refund (at his request) he came from the back with his chest puffed and a smirk. I wish i was exaggerating. He proceeded to ask for a receipt of the order to process the refund which we did not have as he never said anything about that via our phone conversation. After him telling my mother to be quiet I was no longer interested in dealing with him and his attitude. I requested to speak with his supervisor. He quickly responded with, I am the owner, I answer to no one and laughed. I am absolutely shocked and horrified that an owner of such an established franchise could display such unprofessional behavior. After going back and forth once more in the store he finally stated that he could issue the refund using the last four digits of my card. Why not just say that in the first place? I strongly suggest Jeff take a plethora of managerial courses as it is clearly needed. Im sure he will run this location into the ground if he continues to treat loyal patrons like this. DO BETTER JEFF.
Apr 2nd, 2022

Great wings and food. Good wait staff.
Apr 1st, 2022

Recommend trying another location.
Apr 1st, 2022