Verizon

Good info; quick trip down and back.
Mar 26th, 2024

I want to start by saying that I have been using this Verizon for years and I've had for the most part only wonderful experiences over those years. Recently I came in to discuss upgrade possibilities I had received an E-mail about. Immediately Jenell & Andrew came to my aid. It was pretty fantastic to have TWO minds on my questions because not only was I able to understand the full extent of the upgrade offer I had received, but I was also given VERY intuitive guidance to make the ABSOULTE best use of my time and my wants. It was extremely refreshing to be able to discuss causally my intentions and desires without the pressure of a representative pressuring me into making a decision or upgrade. Jenell and Andrew are frankly two of the best minds that I have had the pleasure of working with out of this location and I would encourage anyone making a trip to Verizon to wait for the chance to work with either of them. Lastly, I returned the following day and manage to get the help of Andrew again. This time I was inquiring about addition line information and such. He was more than accommodating during the experience. He indulged my outlandish questions that helped secure my confidence in an otherwise foreign area of my phone plan. This was my first time customizing my plan in such a way, so I was cautious, and he was right there walking me through every step. Granted, it turned out to be rather simple, but Andrew made sure to make the appropriate notes on my account to ensure I received all the perks I was supposed to get and double checked everything before ultimately wrapping things up. In the end my bill actually went DOWN 5$ so that was certainly a plus considering I just ADDED features. So, I digress, if you plan on making a trip here in the near future, I encourage you to request either Jenell or Andrew.
Mar 23rd, 2024

Was referred to one of their bigger stores. NO customer service. We werent greeted upon our arrival or departure. You scan in nowadays. In fact, one of the Verizon employees looked at me directly and proceeded to ignore me. If you need Verizon, go to the 7952 Raeford Road for EXCELLENT Customer Service.
Mar 20th, 2024

Extremely disappointed with the service at Verizon. My dad was misled by a salesman who promised a 2-year family plan, but upon signing, it turned out to be a 3-year contract. My dad, who struggles with reading, trusted the verbal agreement, only to be deceived. It's disheartening to see a company prioritize commissions over honesty and dignity. Customer trust should never be sacrificed for short-term gains.
Mar 8th, 2024

Ask for Ian. Hes an incredible associate. Hes attentive, knowledgeable and never tries to sell you anything through the whole interaction. I went in for an upgrade and to adjust my plan. He did exactly that and I walked up the door with very minimal spent; even less than I was expecting! He also set me up on the perfect phone plan for me, saving me money!
Mar 8th, 2024