Randy Fenley - State Farm Insurance Agent

Apr 5th, 2024

I have been a State Farm customer since I was in college and bought my first vehicle. Randy and his team have always been super helpful throughout my years with them! I was hit by someone going through a stop sign years ago, and they were both thoughtful (asked how I was doing physically and emotionally) and informative when I was navigating the claim process. This interaction convinced me that I would trust them with the insurance for our home when we purchased. Shortly after buying, we got water in our basement, and Randy personally came to our house to advise on what to do moving forward. When I started my own business, I turned to them again to ensure I was covered if anything were to happen. Chad was great to work with for that process! There was another small accident that happened, and made the mistake of not calling it in to the police. Michael has been so helpful in understanding A. What to do differently in the future. B. What State Farm will do for us. and C. How this may or may not impact our premiums. Because Michael had so much information, it reminded me of questions relating to some improvements we are doing on our home. Again, Michael was able to make recommendations and provide information to help us make the best decisions. Having a group of trusted individuals to go to is such a relief! Thanks for all you do!
Feb 13th, 2024

Forget about Jake, Chad is the man to see now. Always helpful & friendly
Nov 28th, 2023

Aug 26th, 2023

This is Chris Watson. Let me start off by saying that I had a terrible experience. I never seen an insurance company grant you insurance then decides to cancel on their own judgment. As many times I had to show up in the office, I assumed everyone was aware of my situation. I am currently dealing with an identity matter regarding my driving record. I have giving them proof by providing a certified copy of my actual MVR that clearly shows none of the violations that they were seeing, in addition, this was currently preventing me from getting an SR-22 filed. Before we get ahead of ourselves, I DO NOT HAVE A DRIVING UNDER SUSPENSION on my record. Nonetheless, it was downgraded to No DL in possession. Essentially, it was just poor communication by Chad. Deals broken. I had to call for updates. No cares giving. I asked is there a manager around I can speak to and my agent bluntly stated No there isnt, there isnt Chris. I do thank you guys for the month of insurance I have left before you WILLINGLY cancel it. Essentially, I do not know how you guys was voted peoples choice of whatever year it was. This is bad business.
Aug 10th, 2023