Vic's Floral Inc

Maggie Shackelford _{on Google}

Mar 30th, 2024

I would love to not have to leave this review but since this place doesnt answer phone calls an hour before closinghere we go. I ordered an arrangement that was beautiful online. I just got a picture from my parents of what it actually looks like. Carnations and filler flowers that were not in the description. I would not recommend this place. Oh what a tangled web we weave when Vics floral sells to deceive! If you have a loved one at the Cleveland clinic, buy elsewhere.

Ami Cohen _{on Google}

Feb 25th, 2024

Update 3/6
A few weeks later, the issue in my original review has been addressed by Kelly. She was very polite and understanding of the situation and graciously offered to rectify what happened on Valentines Day. I was impressed by her professionalism so I bumped up the rating. I will come back to give another update once the order I placed for my moms birthday is complete.

Original review:
AVOID this place like the plague!!!
Im in a long-distance relationship and my partner decided to surprise me with flowers for Valentines Day via this place. The flowers were never delivered to my house despite getting a confirmation email that they were delivered, so my partner both sends an email and calls up the store to see what happened. They dont answer the first call. On the second call, they said they would look into it and get it sorted by the end of the day, as apparently they use a third party service for deliveries (BIG red flag). The store never followed up, so my partner calls them again.
On this third phone call, now theyre not listening anymore and giving a nasty attitude - demanding to see doorbell camera footage as proof. How can I have this proof when I never got the delivery in the first place??? I work from home so theres no way I would have missed this. And even if I did somehow miss the delivery - this complete lack of accountability is astounding. And on top of that, to imply that my partner is lying? So unbelievably rude.
Eventually my partner had to give up the fight and ask for a refund instead, and thankfully they agreed to at least that! But what an ordeal, though.
Not only was it disappointing to never have received the Valentines flowers (even moreso for my partner than for me) - it was even more upsetting to learn of how terribly they treat their customers. Ill be sure to let everyone I know to avoid using this place, unless they want to run the risk of having big events such as Valentines Day spoiled.

chuck gamble _{on Google}

Feb 24th, 2024

After issues with another local florist using bait and switch tactics I was very nervous using a local shop but Vics was fantastic.
Flowers were beautiful and delivered promptly while also being a very fair price.

Anthony Castelli _{on Google}

Jan 20th, 2024

Simply the best in Cleveland. Their prices are fair, delivery is insanely fast, and they genuinely care about the quality and consistency of their bouquets. Helped make my special lady's special day. Would highly recommend to anyone for any occasion. Thank you!