Classic Exteriors Inc.

Roger Newman _{on Google}

Mar 22nd, 2024

I have had my sunroom now for just over a year and I requested some warranty work done recently mainly involving additional exterior caulking on the outside desired and on the HVAC unit.
Rick W. and his associate Asa came out and did an outstanding and thorough review, and workmanship, on my sunroom to keep it in pristine condition. These two guys need to be honored by Classic Exteriors for their professionalism, dedication, and integrity to their work, and attention to detail. It makes me feel proud to see such attributes by these two individuals, and the customer satisfaction that they strive to maintain for your company.

Nathan Yencho _{on Google}

Jan 10th, 2024

A sales representative named Karl came out to provide me with a quote for a new front door and rear sliding glass door. The front door was a simple steel door with sidelights. Nothing fancy. He quoted me $12,000!!! $7,000 more than other quotes I received. I then asked him to email me the quote so I have documentation of it. He never emailed it to me after I asked him twice. They never followed up with me. I just couldn't believe how high the quote was. We obviously went with someone else. I wish he would have least not ignored my texts and responded to my request.

Derek DeHart _{on Google}

Feb 2nd, 2024

After almost six months and dozens of calls, emails, face-to-face meetings, and texts, the work I contracted Classic Exteriors to perform on my porch is complete.
tl;dr I'm not entirely satisfied with their attention to detail or communication, but the team stepped up when it mattered and worked hard to solve the problems with their initial work.
I hired Classic Exteriors to replace the boards on my porch and slope the boards away from my house after a different contractor botched a similar job and ghosted me after I tried to get him to fix it.
You can see from the photos that the work Classic Exteriors performed wasn't very neat, but if you're not paying very close attention the porch looks good and is structurally sound. They came out at no cost after a couple of months of prodding to clean up some of the rougher cuts, which was nice of them to do.
As we were coordinating the work to clean up some of the carpentry on the boards, we discovered that rain would leak into my basement from the porch and also that there was an area where the boards dipped, causing water to pool on the porch rather than shed away from the house. Classic Exteriors worked diligently to solve these problems and even did some complementary work to bolster the structure of the porch in spite of my offering to pay for additional materials.
I'm not sure whether I'll contract them for additional work on my home, but I can at least confidently say that the folks at Classic Exteriors are good people who genuinely care about doing right by their customers. Services: Carpentry services, Porch construction

Robert Easter _{on Google}

Dec 16th, 2023

Great experience with sales person coming out. But after the 3rd time and pricing, I havent heard from anyone. I called in and they owned up to a mistake and some changes, but they were supposed to contact me with new pricing. I havent heard back. Its been over 2-3 months since our initial conversation. Sales rep didnt reach out after the mistake as well. I guess they dont want my business? If anyone knows others that are realiable to get quote from please let me know!

Darrin _{on Google}

Jan 27th, 2024

If anyone is wondering why there are very few negative reviews it's because Rick makes you sign a work contract that specifically states you will not leave a negative review. When my partner who read the contract expressed concern about this and refused to sign, Rick stated he would remove that language and resend it to his representative who was at our home. After being assured the language was removed my partner looked over the contract again only to find that Rick never completely removed the language! After the contract was reviewed and the language taken out, we agreed... signed the paperwork, and ordered the windows. Rick eventually came out to our home and shared the original windows and door we ordered would not work and provided us with our options. We explained to Rick we wanted minimal disturbances to our view as the windows were for a screened porch. We opted to go with the windows Rick suggested as we did not want an additional transom at the top. Several months later the windows arrived and were installed. We quickly noticed the windows did not open completely about 10" from the top and most of the joints were sloppy. The window quality was very shotty and not at all what we expected from custom made windows (Polaris Windows and Doors). In Fact, we have some stock windows that were made in China that have perfect joints and function properly. Not once did Rick or anyone from his company tell us the windows would not function properly and open like a normal window. We immediately called Rick who came out to our home (after many excuses) and stated he is only the installer and that our issue is between us and the window company who made them. The windows were ordered through Classic Exteriors and installed by Classic Exteriors. This rationale would be one of Rick's many attempts to deflect and redirect. Once I challenged Rick's excuse about not being responsible for the window fully functioning... Rick responded "I never said the windows would open the entire way." I told Rick he never said they wouldnt and any reasonable person would expect a window to open fully. Once pressed Rick said he would reach out to the window company. Rick went on to state that he would "take care of you", "I'll make sure you're happy" and something about being in recovery and "doing the right thing". Rick pressured us for the remaining funds stating that he has to pay for the windows and his employees and promised us that he would personally resolve the issue. Rick said that maybe they can adjust the windows to open fully and put in new joints. Rick only said this to appease us to get the rest of his money. After pressing the issue Rick sent out his son and a representative of Polaris Windows and Doors to clean up the joints and to tell us there is nothing they can do to fix the windows so they would open properly. Rick drug his feet for months to get us an answer in an attempt to wait us out so we would give up. Rick used every excuse to stall and ignore resolving the issue such as "It was my Birthday", "My grandson was in the hospital", "I'm on vacation", and "We've been really busy". Rick is not a man of his word and like any addict, Rick says whatever he needs to make a quick buck without any regard to the person he is exploiting. Has Rick forgotten steps #8 and #10 of recovery? Luckily this is not our first time dealing with unethical contractors who lie and have recorded every single conversation and meeting with Classic Exteriors since the initial sales call visit. I am currently in the process of filing a Better Business Bureau complaint as well as a Complaint with The Attorney General. I strongly suggest recording any meetings with Rick and his staff as you may need them.