Vyve Broadband

Dark Wing _{on Google}

Mar 30th, 2024

The service is poor. Every day our internet would go down 5-6 times and recycle. Customer service is poor, they argue with you about something they said. They will say one thing and do another. This is the worst internet experience I have ever had. This company tries to gype people for everything they can. Told you wouldn't be charged for a service call because it was on their end, and they charge you $56 for a service call. Wow, sorry company, sorry customer service and the worst liars I have ever met. I hate this company and I don't recommend anyone get cheated like we did on the acp program, which, by the way they tried billing numerous times for services when acp should have covered entire bill. What a joke of a company. You want reliable internet and the best customer service, find another company. Vyve is not the way to go.

M Mares _{on Google}

Mar 26th, 2024

Internet service has always been excellent along with great customer service.

CouGRR _{on Google}

Mar 19th, 2024

When its great its great, too bad that is extremely rare. I thought Xfinity from where I used to be was bad, but boy has Vyve been a downgrade.
I personally play videogames, and Vyve I'd say 95% of the time has spikes of ping or packet loss or both every few minutes for seconds at a time. This results in me getting constantly booted from friends games, lag spikes in competitive games, etc etc.
The bandwidth is okay, not a huge issue, very rarely does it ever get a gig down but we do pay for "up to" so whatever. It wouldn't be bad if we constantly had issues playing online games or spikes that cause streaming to buffer or go down in resolution constantly.
Mostly, their customer support is great, techs know what they are doing, but its hard to do good work when you are working with such a poorly managed network. We have called multiple times, had lines replaced, and they have had a few techs go down the line checking signal levels. That should be something you can do with proper network monitoring. We have had more than a few occasions where we call, they say they "fixed" it and it results in little.
If you, like me, have no other options, shoot. If you just use it for streaming, shoot. Any more sensitive applications and go for literally anyone else. My 1 bar of Verizon LTE gives me a better gaming experience than Vyve ever does.

Emily Ashalintubbi _{on Google}

Mar 16th, 2024

At the beginning of the week, I paid for and scheduled an installation for today, Friday. I took off work to be here for the install and he shows up to tell me they can't service my area. Why didn't they check and call me to tell me this beforehand? I lost out on pay for work and wasted DAYS where I could've called someone else. Now I have to try to get a refund.