SureStay Plus By Best Western Edmond

Dusty Booth _{on Google}

Apr 3rd, 2024

I am not sure where to begin to describe the filth of the hotel room that I stayed in. I will be attaching some pictures, for as it is said, "A picture is worth a thousand words."
Why didn't I just cancel and leave? I had been on a road trip and just wanted some sleep. Also, on the confirmation form it was written there aren't any refunds.
This reservation had been made by phone...without seeing the hotel or reviews. I trusted another hotel source to reserve the room.
The hotel offered free breakfast in the morning, but I decided that if the room was that filthy, I wasn't comfortable eating their food.
Understand this is coming from a male perspective who have had jobs where you couldn't always wash your hands before eating lunch.
Apparently the trash can hadn't been completely emptied.
The used wash cloth was probably from one of the former guests was still hanging on the rack.
The picture of the carpet was outside the door, but it looked as though whoever vacuumed the room had missed spots if they vacuumed at all.
You can see behind the toilet that it hadn't been cleaned.
This is the first time that I have posted a negative review on anything, but they earned this one.
PLEASE NOTE: THAT THIS IS THE SAME RESPONSE THAT IS GIVEN TO TOO MANY COMPLAINTS ABOUT THIS HOTEL. IN MY OPINION IT IS INSINCERE AND BASED ON OTHER REVIEWS, NOTHING IS EVER CORRECTED.
HERE IS THE REPLY FROM THE MANAGMENT:
Response from the owner
a month ago
Dear GUEST, i apologize for the inconvenience you faced at our facility. We assure you that we will work on improving our service for your next visit. Thank you for your time in writing us a feedback. GM Sam

Vivian Wilson _{on Google}

Mar 6th, 2024

Rooms: The sheets look dirty food and drinks tables were dirty no napkins
Food & drinks: Not much to choose from and the tables and the eating area were dirty no napkins

Jeff Tobaee _{on Google}

Mar 1st, 2024

The lack of cleanliness is hard to overlook. Crumbs on the floor, shower curtain stains, etc. the sheets acted like they were trying to be white, but just couldnt get there.
The breakfast wasnt worth the time.

Anne Rice _{on Google}

Feb 7th, 2024

'Pewan' at the front desk provided excellent service during our midnight check-in! His professionalism and attentiveness made our late arrival smooth and welcoming. He went above and beyond by suggesting a fantastic nearby lounge kitchen for food, adding to the overall positive impression. I strongly recommend this motel not only for its affordability but also for the excellent service
Nearby activities: golf club
parks
Food & drinks: restarunts