U-Haul Co.

Kinley Palmer _{on Google}

May 17th, 2023

The axle snapped on the car hauler they rented to us, and we had to wait over four hours on the side of the highway to get another trailer. When the tow truck driver with Dunlap Wrecker showed up, he took away the broken trailer first, before bringing us a new trailer. Then when he brought the new trailer, there was no wiring for the taillights. The wrecker driver said there wasnt anything he could do, and Uhaul was already closed, so he got in his truck and left. He didnt even hook up the trailer. We had to hook it up ourselves and drive an hour home in the dark with no trailer lights. Now weve been trying for four days to get our money back since we didnt even get to use the trailer. Plus, we were only going to use it for one day, and they charged us for three! Its a shame, because Ive always used Uhaul; but this is the worst Uhaul experience weve ever had.

Heidi R Presson _{on Google}

Jul 9th, 2021

At first they seemed very professional, sincere, and helpful; however when I went to return a truck we rented things were a different matter. We made it on time and told the gal at the desk that we still needed to unload it. She assured us it would be alright and not to worry since we were there she would mark us in so we proceeded to unload into our locker. Later, we found out she lied, no notation had been made and we were charged another day. Then when we tried to turn it in through the automated system it wouldn't work, customer service took 35 minutes to finally reach someone, and our bill was outrageously high, plus they ripped us off for over a 1/2 tank of gas that they did not credit us for ($50 at least). U-Haul has declined in service terribly, I do not recommend!

Tommy Boykin _{on Google}

Mar 8th, 2021

Had a social distancing sign on the door with a maskless employee! Science and common sense apparently is not present in Muskogee or U-Haul!