Yale Cleaners

Josh Brown _{on Google}

Apr 7th, 2024

DO NOT TAKE YOUR THINGS TO THE OWASSO, YALE CLEANERS!! THEY ARE LIARS AND THERE EMPLOYEES ARE A JOKE!! TOOK 2 BLANKETS TO THEM ON 04/03/2024 @ 10:45AM AND THEY TOLD ME TO GIVE THEM 3 DAYS, SO ON SATURDAY AFTERNOON I CALLED THEM TO SEE IF THEY WERE READY AND HOW MUCH THE TOTAL WAS, THEY TOLD ME THAT THEY WERENT READY YET AND THEY WOULD BE READY ON MONDAY WHICH WAS 04/08/2024, I CALLED THEM ABOUT 4:30PM ON MONDAY TO MAKE SURE THAT THEY WERE READY FOR PICKUP AND THE LADY TOLD ME "NO AND THAT IT WOULD BE A COUPLE MORE DAYS " AFTER I HUNG UP THE PHONE IT DIDNT REALLT MAKE SENSE TO ME, I JUST WANTED MY BLANKETS BACK! SO I CALLED THEM BACK AND TOLD THEM THAT I WAS COMING TO GET THEM. I GOT THERE TO PICK THEM UP AND WAS EXPECTING THEM TO NOT BE READY LIKE THE LADY TOLD ME BUT LONG BEHOLD THEY WERE ACTUALLY READY AND ALL BAGGED UP. SO IM NOT SURE WHAT THE WHOLE ISSUE AND WHY THE LADY WANTED TO TELL ME THAT THEY STILL WEREN'T READY WAS EVEN ABOUT. BUT THEN THEY TOLD ME MY TOTAL WAS $70 BUT I HAD COUPONS WHICH THE COUPON POLICY SAYS THAT CUSTOMERS CAN USE MULTIPLE COUPONS EACH VISIT BUT ALL MINIMUMS MUST BE MET, ONE CUSTOMER ACCOUNT PER COUPON, AND WEB COUPONS HAVE A LIMITED NUMBER OF USES, SEE OFFER FOR RESTRICTIONS. WELL... THEY TOOK MY $10 NEW CUSTOMER COUPON, AND THEN THERE WAS A WEB COUPON THAT WAS $3 OFF $18 AND THE LIMIT WAS UNLIMITED, I ALSO HAD A $6 OFF $36 LIMIT 6 WHICH I FEEL LIKE THEY SHOULD HAD USED FIRST BUT THEY DIDNT, SO MY END TOTAL CAME OUT TO BE $51 AND TOLD ME THAT THEY COULD ONLY USE THE WEB COUPON 3 TIMES, WHICH IS BS. NOW WHAT PISSES ME OFF THE MOST IS THAT I GET HOME WITH THEM AND OPEN THEM UP AND I SMELL THEM TO MAKE SURE THAT THEY WERE CLEAN AND THEY WERE BOTH STILL DIRTY AND DONT EVEN SMELL OR FEEL CLEAN AND THEY HAVE DOG HAIR ON BOTH OF THEM BC I HAVE A DOG AND ITS MY DOGS HAIR!! SO I CALLED BACK UP THERE AND THE LADY WANTED TO TELL ME THAT IF I BROUGHT THEM BACK UP THERE THAT SHE WOULD "LINT ROLL" THEM FOR ME AND THAT SHE KNOWS THAT THEY ARE CLEAN BECAUSE SHE WAS THE ONE THAT DID THEM THIS MORNING, WHICH THIS WAS THE SAME LADY THAT TOLD ME AT 4:30 THAT THEY WERENT DONE YET AND IT WOULD BE A COUPLE MORE DAYS. YOU HAVE GOT TO SERIOUSLY BE KIDDING ME WITH THIS PLACE AND THESE PEOPLE. I AM SO SO PISSED OFF RIGHT NOW. I DONT UNDERSTAND HOW OR WHY THE MAIN OWNERS HAVE PEOPLE LIKE THIS WORKING AT ONE OF THERE LOCATIONS AND MAKING A BAD NAME FOR THEM. I WILL NEVER GO BACK TO THIS PLACE AND I WILL NEVER EVER RECOMMEND YALE CLEANERS EITHER. I HONESTLY DONT KNOW HOW THEY EVEN HAVE BUSINESS. I SHOULD HAD READ THE REVIEWS BEFORE I WENT THERE, IT WOULD HAVE SAVED ME MONEY AND THE HEADACHE AND I WOULDN'T BE PISSED OFF RIGHT NOW!! SO THANKS OWASSO YALE CLEANERS AND THEIR CRAPPY EMPLOYEES!!!

Martha Ward _{on Google}

Apr 2nd, 2024

******Update******
Yale Cleaners John - thank you so much for reaching out to us yesterday. I very much appreciate the apology and accepting responsibility for the replacement of this hoodie. Mistakes happen because we are all human and I truly believe that it matters most what we do when mistakes happen. I believe you have shown integrity in trying to make this situation right. I look forward to having hoodie in hand and this situation resolved.
Thank you!
When Yale Cleaners damaged our ready to wear designer garment and could not get replacement parts (because there are no such thing made for LV ready to wear), they did not get our approval and fixed the garment with light weight scratched bright white larger plastic beads instead of the iridescent heavy pearls like the original had along with damaging the brass hardware (discolored and scratched), and adding epoxy to the accessory. We found their quality of repair when they called to say they have the garment fixed and its ready to be picked up. I spoke with Bill Rothrock at Yale Cleaners and they are refusing to do the right thing by replacing the garment as they told Randy Ward II when the store damaged the garment to begin with and Bill threatened me that a small claims court will side with them when I asked them to do what they promised to Randy and replace the damaged garment. This garment was purchased in February 2024 and worn 2x dropped off at Yale Cleaners where I read the laundering instructions with the attendant and they assured me they know how to handle these types of garments (wrap the accessories, turn inside out, and bag). We are now being forced to follow the only recourse we have of their suggestion and see what a small claims court will decide. Whether we win or not the outcome of what it costs Yale Cleaners in time and bad customer reviews is the same or more than what it would have cost them to do the right thing and replace the garment. I hope that just by principle following through with Bill Rothrocks threat to me, that it costs Yale Cleaners more than just our continued business, but also saves anyone who may think about using them to launder designer garments to think twice. They could have saved us as a client, their time, and money and just replaced the garment as they promised Randy originally. Please feel free to share so others dont have their designer garments ruined and have to go through the underhanded subpar quality repair, bullying, and disappointments we have experienced from Yale Cleaners. What prompted this post was tonights phone call from Bill Rothrock that their repairs committee met and unanimously voted to not replace this hoodie. You know it has to be bad when a dry cleaning company has to have a repairs committee. They are in the dry cleaner business not repairing garments. Since they cant stand behind the dry cleaning when they ruin a garment, I can only assume when their subpar cheap repair breaks they wont stand behind that either. Photo of damaged/fake not approved replacement repair (Laarni is our client service advisor at Louis Vuitton) and photo of an original garment.

Nancy Erickson _{on Google}

Mar 26th, 2024

I dropped off a comforter a few weeks ago and never received a text or call about it being done. I called and they said the person that took it from me never put a tag on it. I will never go back there again!! By the way this is 2nd time this has happened! Horrible service!

John Runfola _{on Google}

Nov 9th, 2023

They do a professional job here. Convenient and safe.