Rite Aid

The worst pharmacy I have ever been to. Pharmacist is very rude, never answer their phone. Done with them! Still havent gotten our prescription that they had on their shelf 2 days ago. I guess its too much effort to slap a label on it.
Apr 19th, 2023

Something is seriously wrong at this PHARMACY! I was shorted 2 of 3 life-saving inhailers, called 'em to fix it, they did inventory, they SAY they gave me 3 as that is what they chaged me for & insurance paid! They lie! Wonder who's selling scripts on the side???????????
Apr 10th, 2023

I had a great experience with Pam at RiteAid. She was helpful and efficient in sorting out my insurance and getting my wife's medication quickly. Pam's knowledge and attention to detail were impressive. I highly recommend RiteAid and Pam for their excellent customer service.
Apr 7th, 2023

- 100 ! They have been 10-17 days late on prescriptions for months. They do not answer any phone calls. When I drive the 13 miles (each way) from my house to see what the problem is, Im told that they are 7,000 prescriptions behind. I tried calling the district manager. No help, just more excuses. My BF crushed his hand, AllCare even had a care coordinator step in and contact the pharmacy. They told her the pain medication had been filled (they declined to tell her they were trying to charge him). The AllCare care team even faxed them after getting no one after 3 calls. AllCare even advised Rite Aid that is post-op and completely covered (they still didnt complete it correctly). Rite Aid advised All are that they had no antibiotic prescription (Rite Aid had placed it on hold ???). He had an open comminuted fracture (bad). He got his antibiotics 10 days after surgery and 16 days after they were prescribed, pain meds 13 days AFTER surgery. A few weeks ago an elderly woman told me it had been 10 days she waited for her heart medication. I watched one of the clerks yell at another elderly woman, because she had to sit down (he was taking forever). I watched another elderly woman try and tell them how difficult it was not to have anyone answer the phone and the 2nd new manager said what did she want, then filling prescriptions or answering the phone. I received a text that my BFs pain medication would finally be ready on the 13th of November (surgery was the 1st). After his first post op and cast change we went to pick up the pills and no one had filled them. The 3rd manager Dick, stated it would be 30 minutes. On day 13 that seems reasonable . I left, got him food and came back. As I was leaving a woman smiled and shrugged her shoulders. I advised her why I was upset, that it took 13 days to fill post-op pain pills. The 3rd new manager told me to get out and quit harassing customers. I picked up my phone and started recording. The video is attached. 3 managers in a month, not even knowing what they are doing and treating me like this when Im obviously crying. Even a church friend said it is illegal (she works in Walmart pharmacy). An AllCare worker advised she already left there and went to a different pharmacy for the same reasons. This place is ! RUN!
Feb 20th, 2023

This is the absolute worst pharmacy! (D St location) They WILL NOT answer their phone at all! I tried for an hour one call after another and they never answered. It just rings and rings! How do you find out if your RX is ready? This is crazy! Horrible customer service or should I say NO SERVICE. UNBELIEVABLE. I called and selected the option saying the call was from a doctor's office and they answered right away. Once the person found out I wasn't from a doctor's office they hung up on me. I'm going in the store and making a formal complaint to the manager. I will never have a RX filled here again.
Jan 30th, 2023