EyeHealth Northwest

Really bad front office staff. I have the wrong prescription for my left eye which leaves me visually very impaired. I have called the office to request the proper prescription for my left eye and nobody answers the phone nor do they return my calls. This leaves me vision impaired for the holidays. Not good.
Dec 21st, 2021

The place is like an assembly line. To say that it is neither customer friendly nor family friendly is an understatement. I am a single dad managing two teenagers full time in Virtual school while trying to work at home we were 11 minutes late for our appointment because we got lost. Too bad for us, they cut you off at 10 minutes sharp. It took me a month to get the original appointment and another 3 weeks to reschedule. Not sure that we're going to go back I think I'd rather find a place that cares about its patients. Healthcare for profit at its worst.
Apr 23rd, 2021

Very unprofessional billing, over charged. I was charged incorrectly. No action was taken even after I called the billing department with the information from my insurance company. I had to follow up the second time, and they still had no idea about the incorrect charge on my bill. In addition, they were friendly when I was making an appointment with them. But the communication about billing and fitting questions turned out to be very poor.
Oct 11th, 2020

Many people review based on taste. My review is simple business. The doctor is terrific, but the office staff is awful. After I had my eye exam, I found that I never got any calls. As days turned into weeks, I started calling to follow up. When calling, they hung up on me twice, didn't answer the phone at all twice, and once sent me to some doctor that doesn't even work at that location. 5 weeks to get glasses when 1-2 weeks had been quoted. The glasses felt funny, so I checked the frame out in the parking lot and the metal wire attaching the nose pads was clearly damaged and needed to be replaced. I eventually went through their corporate office and got things fixed at a different store. In the end, the glasses fit well, and I would recommend their product. But I would save yourself the headaches and go to some other location.
Jun 16th, 2020

Mar 21st, 2020