Gold Tooth Gorilla Tree Service

I hate to post a review like this, but we had such a frustrating experience with this company that I thought it was important to make potential customers aware. Our neighbor hired Gold Tooth Gorilla to trim a tree that hangs over our backyard. I spoke with the owner about some items in our yard that might be in the workers' way, and we moved them. I emphasized that I'd be home all day and available to come back outside any time to move patio furniture or potted plants if anything else would impede the crew's work or be at risk of damage. The owner said everything else would be safe but confirmed that someone would let me know if something ended up being in the way.Unfortunately, later that evening I discovered that a large pot in my yard had been cracked into pieces. It was in a different place than usual and had been turned around, with the smashed half hidden from view. The plant inside was also destroyed. It was clear that someone broke the pot and moved it to try to prevent me from noticing. I was annoyed that the pot was broken, but I was angry that I had specifically offered to move it, been told that wasn't necessary, and then someone tried to hide the damage from me instead of just being honest about it.I contacted the owner, and he offered to reimburse me for a replacement pot. I purchased a new pot of the same size and style as the broken one, from the same store where I bought the original pot, and sent the owner the receipt. Then he became angry, accused me of price gouging, and refused to pay the full amount. He offered me a small fraction of the cost of the replacement pot.Unfortunately, pots are expensive, and the one the worker broke was a large one. I made sure that the pot I purchased was an exact replacement for the broken one, and it seemed clear to me that the company paying for it (as the owner originally agreed to do) was the only fair solution. (I did not ask for reimbursement for a new shrub to replace the one that the crew member damaged.) I tried to reason with the owner about this, but he became increasingly difficult to talk to. Our negotiations ended with him offering to pay for less than half the cost of the pot and demanding that I give him a notarized document stating that I wouldn't share information about this incident publicly, and that's when I gave up.I can't speak to the quality of the tree trimming work the company does, but beware that they might be difficult to deal with if problems arise.
Nov 6th, 2022

Great service, good price, good communication.
Sep 30th, 2022

I saw a crew from this company in our neighborhood trimming a beautiful old walnut. They did a great job, and left some wood for the neighborhood. I got in touch, and David responded quickly to my inquiry, was flexible in setting up a time to come out, and let me know when he would be here! He is knowledgeable, experienced and friendly. His advice on our trees was so helpful. I trust his judgement, and highly recommend this company!
Sep 12th, 2022

I saw a crew from this company in our neighborhood trimming a beautiful old walnut. They did a great job, and left some wood for the neighborhood. I got in touch, and David responded quickly to my inquiry, was flexible in setting up a time to come out, and let me know when he would be here! He is knowledgeable, experienced and friendly. His advice on our trees, both old ones and which ones to buy for various purposes, was so helpful. I trust his judgement, and highly recommend this company!
Sep 2nd, 2022

This company was excellent in every way. They were extremely punctual, available, kind, professional, hard working and cleaned up beautifully! Service: Tree removal
Jul 13th, 2022