Sutherlin Chapel of the Roses

To start off the receptionists were very unprofessional. My husband and I had set an appointment with them but had to wait a whole hour while listening to the people in the back laughing joking and having inappropriate conversations. After that when they finally got around to taking our paper work they didn't even know how to run a printer and thought it was hilarious. Their miscommunication lack of information and giving you the run around is their only 5 stars. They have lost our paperwork 3 times and asked each time for more copies of SSN, Birth Certificate and ID. To me this is suspicious. Where is my father in laws information disappearing to? When asked all they say is sorry it was lost. That to me is unacceptable. During one of the visits we witnessed another family with equal animosity towards this company. In my opinion and advice, Please choose another place that will treat your family and loved ones with more care, empathy, respect and diligence that is deserved. Thank you for your time.
Jun 6th, 2021

Jun 5th, 2021

This business is uncaring and has treated my family poorly in their time of grief.
May 13th, 2021

I have had the most horrible experience imaginable. No communication. Lost paperwork. Waiting days for a phonecall that never comes. My father has been in a refrigerator for 21 days. He has insurance. They have the information. It seems to me none of the employees can tell you anything about what, when where or how long anything will take. Personally I am insulted. I would be embarrassed to be associated with a place of business that handled themselves or their patrons in such a manner. For your sake and that of your loved ones here or parted, go somewhere else.
May 12th, 2021

Sutherlin chapel of the roses is like family . Andrew Jepson and his family are one of a kind . I highly respect appreciate and recommend them during a hard time like putting someone to rest . Andrew and the team helped my family do all the little things that mattered to us . We forever say thank you and have gratitude for what they all have done for our family . Thank you guys all so much everyone, thank you for playing her favorite song . Thank you for everything .
Jul 24th, 2020