Northwest Maintenance and Electrical Services LLC

Working with Luis is a pleasure. He's prompt, his work is high quality, and he's been able to get the job done every time I've called. I would highly recommend him.
Sep 5th, 2021

I hired Luis to fix a fluorescent light that needed a new ballast. I gave him lots of information BEFORE he arrived. He showed up with the wrong ballast so was not able to do the job. He had quoted me a price that included the ballast. I drove 30 miles round trip and picked up the correct ballast from Home Depot. He came back a second time and using my ballast, he repaired the light. In the end I ended you paying for the ballast ($42.) that was suppose to be included in the price he had quoted me. When I called him on it, he said he felt he deserved the extra money because he had to make two trips to my home. He made two trips because he made a mistake and purchased the wrong ballast. I didn't make a mistake, he did. He seemed like a nice guy and in the end I told him to keep the extra $42. I wasn't happy about it though! In my past life as a business man, if I made a mistake, I paid for it! Not my customer.
Apr 19th, 2021