I just spent time with the wonderful Bin Wu and manager Maria Gallo sorting out issues for my new checking account and debit card. I'd had trouble from home and Bin was amazingly patient, smart, profession and thorough in helping me log in and make setting changes. Maria as well was kind and professional. Makes this banking change so much easier and I really appreciate it.
Xuewen Liu on Google
Very bad service at this location. The teller is unfriendly.
Business Response on GoogleMar 30th, 2024
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^travis
Liberty Real Estate on Google
The teller Bin/Maria discriminated against me. When I was making a deposit, my check was rejected for various unfair reasons. I have never heard that a check can be rejected if it is rewritten with clear numbers.
Business Response on GoogleMar 27th, 2024
Hi. I apologize for your experience and your feedback will be escalated. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica and we will be in touch with you. ^marty
Michael Fallon on Google
Omg one teller, line is out the door and a lady goes to the counter to deposit a bag of cash. Literally thousands of dollars that all have ti be counted. Hire more people and this sort of thing should need t9 be scheduled for the safety of your employees as well as the others in the bank waiting for more than a half hour to do a simple deposit. Ridiculous. Worst service I've EVER experienced.
Business Response on GoogleJan 18th, 2024
Hello, Michael. It's disappointing to hear that your experience wasn't at the level you expected. If you have any questions or an account related concern we can help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Thank you. ^ana
Lie Jims on Google
I am very happy with Bank of Americas service. The best service I had with Mr Scott. Helped me when opening a new account. I was greeted by 2 customer service and he was very professional and polite and quickly.
Business Response on GoogleNov 28th, 2023
Thanks for letting us know how helpful Scott was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^melisa
