Chamber Rating

3.7 - (4997 reviews)
1857
1360
863
415
502

About
Sheraton Philadelphia Downtown

Find your community at Sheraton Philadelphia Downtown. Our hotel in Philadelphia offers onsite restaurants, rooms with city views, and 60,000 sq. ft. of event space. Enjoy easy access to Pennsylvania Convention Center and more near our hotel.

Contact Info

Brands

  • Sheraton

Languages

  • English
  • Spanish
  • French
  • German
  • Portuguese

Payment Methods

  • AMERICANEXPRESS
  • CASH
  • DINERSCLUB
  • DISCOVER
  • MASTERCARD
  • VISA

Questions & Answers

Q What is the phone number for Sheraton Philadelphia Downtown?

A The phone number for Sheraton Philadelphia Downtown is: 215-448-2000.


Q Where is Sheraton Philadelphia Downtown located?

A Sheraton Philadelphia Downtown is located at 201 N 17th St, Philadelphia, Pennsylvania 19103


Q What is the internet address for Sheraton Philadelphia Downtown?

A The website (URL) for Sheraton Philadelphia Downtown is: https://www.marriott.com/en-us/hotels/phlws-sheraton-philadelphia-downtown/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0


Q How big is Sheraton Philadelphia Downtown?

A Sheraton Philadelphia Downtown employs approximately 20+ people.


Q How is Sheraton Philadelphia Downtown rated?

A Sheraton Philadelphia Downtown has a 3.7 Star Rating from 4997 reviewers.

Ratings and Reviews
Sheraton Philadelphia Downtown

Overall Rating

Overall Rating
( 4997 Reviews )
1857
1360
863
415
502
Write a Review

kyle key on Google

image Fun Time but that traffic was murder

Business Response on Google Apr 5th, 2024
Kyle, it's great to hear that you had a fun time at Sheraton Philadelphia Downtown. We understand how city traffic can be challenging. On your next visit, our team members would be more than happy to share some local travel tips to hopefully ease your journey. We look forward to welcoming you back.

Carleen Wright on Google

image All the staff were amazing, Stella and Angel especially. The gentleman who was working the food at the convention was top notch. The room was especially clean. Convenient location. I would stay there again and again. 10/10 would recommend!

Business Response on Google Apr 7th, 2024
Carleen, your kind words about your stay at Sheraton Philadelphia Downtown filled us with delight. We're thrilled to hear that Stella, Angel, and our food service colleague provided an outstanding service experience. We put great effort into maintaining pristine premises and having a handy location, so your positive recognition is most encouraging. It sounds like we'll have the pleasure of welcoming you back - we're excited for your future stays! We appreciate your highest recommendation.

D M (Dad) on Google

image Absolutely beautiful hotel and as a black man I tell you that every black employee here was rude ghetto and passive aggressive after two days I stop trying to speak to these people for a nine day state truly enjoyed my wrestling adventure during this week but God these people are bad at their job my questions were very simple and straightforward and it was related to their job duties I do not go out of my way to trouble people the only non-black person I spoke to was a white woman in the morning when I received information while checking in that was literally the only pleasant experience I had with an employee at this location the black man who is light skin with glasses that works evenings at front desk should be fired

Business Response on Google Apr 8th, 2024
We want to thank you for your feedback and certainly apologize for the perception you were left with. This is not something we hear very often from our guests and will certainly speak with the team about this. All our guests are important to us and we believe strongly that everyone is welcome and want each of our guests to have the same experience each time they visit our hotel. We look forward to you returning and seeing what impact your feedback has made.

WWE NewEraGaming on Google

image The rooms boasted stunning city views & were both comfortable & pleasant. However, the absence of a microwave & mini fridge was a drawback.
Dining at the restaurant was great with amazing food & drinks, but unfortunately, the service left much to be desired. Our waitress displayed a negative attitude, even resorting to swearing when asked for certain items.
While the valet driver provided exceptional service on the night of our arrival, the following two days did not meet the same standard.

Business Response on Google Apr 7th, 2024
It's appreciated that you acknowledged the impressive views from your room and enjoyed the food and drinks at our restaurant. The absence of certain in-room amenities like a microwave and a mini-fridge is noted. Regarding your comment on the restaurant service, we hold our team to the highest standards and we will certainly address your feedback to improve the experience for future guests. We're also grateful you had a good experience with our valet service upon arrival, and we will work on ensuring the consistency of that service. Hoping you will give us another chance to serve you better in the future.

Jack Burnett on Google

image Felt like I was in a room for a midget.

Business Response on Google Jan 16th, 2023
Thank you for sharing, Jack.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

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Overall Rating

Overall Rating
( 4997 Reviews )
1857
1360
863
415
502

Write a Review

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