U-Haul Neighborhood Dealer

Never returning to any Uhaul again and ensuring no one I ever know will either. We had a reservation booked this Sunday, 8/30 for a cross country for truck pick up at 9 AM. Told us that it was confirmed no issue. We called Friday, 8/27 just to double check because we know far too many horror stories from friends and family with reservations falling through. Sure enough, they changed our reservation at 2 PM that same day without any notice. The guy on the phone who claimed to be a "manager" was absolutely terrible and actually said "oh yeah we were supposed to call you two days before your reservation with reservations changes like this but we didn't. The reservation before you extended their reservation". He had no empathy or remorse - unbelievable for someone who works in the service industry and in the moving business. We told him there has to be absolutely something to do given the inconvenience, to which he replied that there is a $50 discount they give for not having it confirmed. $50? Such a joke. He then gave us a $100. Again a joke. Glad to know and be able to share that Uhaul values their customers this much. We have since then canceled our reservation and booked with Penske, who got us in last minute, with no issues. Sure, it is significantly higher, but at least we are guaranteed a truck and have had nothing but delightful interactions. Pay more and go with Penske. We will be sure to tell everyone we know and meet to never use Uhaul anywhere again. Spread the world. Last point, every time you call, at Uhaul start the recording states - "to keep our promises with you, this call is recorded" - they need to remove this immediately from their system as it is a LIE and they could care less. No promises here.
Sep 4th, 2021

Overcharged on mileage
Aug 27th, 2021

Aug 5th, 2021

Jul 22nd, 2021

May 30th, 2021