Brooks Hardwood Floor Refinishing

great information very helpful
Aug 20th, 2019

Called but never heard back. Not good for reliability.
Nov 25th, 2018

I received a quote for services along with a start date of Monday, 4/15. Not only didn't they show up, they have not returned my phone call or text messages. I have now wasted over a week and have to start over with estimates. Very unprofessional way to conduct business.
Jul 31st, 2018

I arranged with Brooks to refinish a hardwood floor on May 12, 2018. That date came and went until I called them on May 17. They returned my call 3 days later and told me it would be delayed a few more days due to equipment problems. I called again on May 29 . It's now June 27 and I have heard nothing. I guess my small job wasn't worth their time. Not very professional or respectful of potential customers. I would highly recommend Jason Barber of A1Pro who answered my call promptly and did an excellent job 10 days after 1st contact.
Jun 12th, 2018

i see a lot of positive reviews here but my experience was different. he did come in with the best price. after a couple of days he complained he didn't charge enough. when he was finished i mentioned the floors looked like they did not have enough poly on them. it was obvious. he said, yeah, they could use another coat. i paid for two coats of poly but only got one. guess he was trying to make up for not charging enough ($2500). how do i know? he left his trash so i calculated the coverage based on the empty poly cans. the bad news is i had to do another coat myself. having no experience, i had to go to the internet to learn how. had to sand entire house by hand. my first coat did not go that well so i had to sand entire house again and another coat of poly went on. i ended up spending 80 hours finishing the job i paid him to do. additionally, there was red stain left splattered on my baseboards throughout the house. he never offered to clean it up. my antique floor tile was ruined in places where his floor sander came up against it and gouged it. also gouged my baseboards in several areas. he also left swirl marks on a few of my stairs. take it for what you will but that 80 hours spent finishing his job was some of the most difficult labor i have ever done and i resent having to do it. job was on morlock st in mckeesport about five years ago. you smoked and worked shirtless. believe me, i remember. dude, your picture is on your website so i know it is you.
Dec 27th, 2017