Hotel Warner

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay with us.We are glad to hear that you found the room itself satisfactory, but we regret that you encountered issues with controlling the temperature and disturbances during the night. Please know that we take your comments seriously, and we will address these concerns with our maintenance and housekeeping teams to ensure that similar issues are prevented in the future.Regarding the temperature control, we'd like to clarify that the temperature in our rooms is controlled via a thermostat on the wall near the entry of the room. We have checked our logbook, and there is no record of a request for assistance regarding the room's temperature. Upon receipt of your review, we have also double-checked the operation of the thermostat, and it is working correctly. However, we apologize for any confusion or inconvenience you may have experienced in this regard.Regarding the noise disturbances from other guests, we understand how disruptive this can be to a good night's sleep, and we apologize for any inconvenience caused. We have a noise policy in place that we do enforce when noise disturbances are brought to our attention. We will continue to monitor and enforce this policy to maintain a peaceful environment for all our guests.Additionally, we'd like to clarify that we did not have any wedding groups booked as a block that weekend. When groups book as a block, it helps us accommodate them in many ways, including assigning them rooms near one another, which helps reduce noise as they all tend to come and go around the same time. It also helps us plan food and beverage operations based on when we anticipate they will be utilizing those outlets.We appreciate your feedback regarding the breakfast service and the timing of our bar opening. Your comments will be shared with our food and beverage team to ensure that we are providing a consistent and satisfactory experience for all our guests.We regret that we did not meet your expectations during your stay, and we understand your disappointment with the value for the price paid. We will take your comments into consideration as we continually strive to improve our services and amenities.We hope that you will consider giving us another opportunity to provide you with the exceptional experience that our guests deserve. Please feel free to reach out to our management team directly if you would like to discuss your stay further or if there is anything else we can do to address your concerns.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

Thank you for your review. We hope to welcome you back again soon.

I am so happy to hear that Drew was helpful and that everything went well for your wedding. It was a pleasure hosting your overnight guests and we look forward to welcoming them back should they return to West Chester.

Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our hotel's prime location and the cozy ambiance of our Marquee Bar and Lounge.We understand your concerns regarding the parking fees, and we apologize for any inconvenience caused. We continuously review our pricing to remain competitive while providing convenient parking options for our guests. We'd like to inform you that we offer a discounted validation at the Chestnut Street parking garage, which is just half a block away, for $5 per night. We hope this option adds convenience and value to your future stays with us.Regarding the noise disturbance, we take such matters seriously. Upon receiving your feedback, we promptly investigated the issue. While reviewing the footage from the security cameras we found that the individual accessing the adjacent room did so once during the overnight hours. We have addressed this matter internally to ensure that such disturbances are minimized, and measures have been put in place to ensure guests' peace and comfort, particularly during quiet hours.We regret to learn that the design of your room did not meet your expectations. Your feedback regarding the color scheme is duly noted, and we will take it into consideration for future enhancements.We appreciate your recognition of the value our hotel provides and its proximity to local attractions. While we understand your anticipation for the new hotel nearby, we hope to have the opportunity to exceed your expectations and regain your loyalty on your future visits.Thank you once again for your valuable feedback, and we look forward to welcoming you back soon.