Apple Cadillac

jrodgersjr _{on Google}

Sep 25th, 2020

After having my car there for a week and a half, I was charged $300 over the quoted price of "no more then" $1000 for a new battery, starter, and oil flush. They were still not able to get my car running. They told me the engine was seized and because of the age and mileage (2011 SRX with 150k) it would cost me $8000 for a new engine. So I had it towed home. I had a friend come check it out and it turns out it was just a bad fuse.. $8. I saved several thousand dollars by not listening to their recommendation.
I do not recommend using their service department. They are obviously just looking to make a quick buck and are not as thorough as they should be for the labor they charge.
I'm starting to wonder if my starter and battery were even bad. They obviously went for the big price items first rather then starting with the basics.

kenneth hopkins _{on Google}

Sep 13th, 2020

Where do I begin, from start to finish my experience at the Apple Cadillac dealer in York, Pa has been outstanding! The professionalism, respect, kindness, and expertise I have received from both Sandy Landis and Stephanie Cole has been top notch. 11 out of 10........ 5 out of 5 stars! I recently purchased a 2018 CTSV and just brought it in to see Stephanie and without hesitation she came out to where the car was parked and offered her assistance by taking pictures of a damaged rubber door seal and preparing a repair order for headlights that needed replacing because they had water that would leak into them during operational use and they would not dry out. Best customer service I have had at any dealer ever. I have owned many vehicles from Fords, to Mitsubishi's, to BMW's and never have I had such good repairs and customer service. Knowing that I have such a good Cadillac dealer in my back yard made me comfortable buying another GM product instead of a Porsche, Audi, or BMW. The type of customer service I received from Stephanie and Sandy and others at York Apple Cadillac sets the standard for how it should be done. Well done ladies! I look forward to the future as a GM/Cadillac owner knowing I have them on my side if anything goes wrong with my vehicle.
P.S:
I also owned a 2014 CTSV that was at the same dealership, the tech that had done work on my V " Alex " is also very knowledgeable, respectful, and top notch! He deserves recognition as well. The whole team at that location is A1.
Thanks Apple Chevrolet/Cadillac,
Kenneth Hopkins

Venessa M _{on Google}

Aug 1st, 2020

I had a truly lovely experience with Tom Myers as a salesperson. I never felt pressured and he was very personable. Thank you so much for your time and attention!

Jin Jou Meighen _{on Google}

Jun 26th, 2020

We purchased a car here many years ago. The service has always been impeccable. I always had good results. The maintenance fees are fair and honest. I am very happy that this good car dealer is in the York community.