Preserve Resort & Spa

Zoe Freese _{on Google}

Mar 18th, 2024

The Oh! Spa made me feel so special and relaxed! I had an amazing massage from Samantha, and a wonderful facial from Jennifer. Cara, made the day so fun and relaxing. Definitely worth a visit!!

Lisa DeSantis _{on Google}

Feb 21st, 2024

From the moment we arrived at the spa we knew we were in for a fabulous day of pampering. We were welcomed by Cara( the spa manger) who greeted us with a warm and welcoming smile. Throughout our visit she was readily accessible often checking to be sure that of our needs were being met. Jaida, a very sweet and professional young woman gave us a tour of the beautiful faculty which is extremely clean and beautifully decorated with lots of attention to detail. The hot tubs were pristine! We had a fabulous lunch followed by a facial. Sage, the esthetician who gave me my facial, did not disappoint. My skin was soft and glowing. The whole experience exceeded our expectations. I highly recommend visiting The Spa at The Preserve. I know I will absolutely be back!

Raven _{on Google}

Dec 28th, 2023

No class
This organization supposed to be as advertised most top-notch service top notch everything, I have been in the retail stores sports shop three times, not one representative greeted you or said thank you after you checked out at the register. They dont even put things in a bag for you you have to ask, I had four items I could not handle carrying them to the register and the sales clerk asked me if I wanted a bag. Very unprofessional and immature of people working there.Done with the preserve wont go back there again.

Cali L _{on Google}

Jan 29th, 2024

I dont leave reviews often, but wanted to warn others about the resort management and lack of transparency.
Overall, the resort is beautiful and service on property is great. Expect to pay 30-50% more than the advertised cost with fees. BUT If anything goes wrong, DO NOT trust what management tells you they will likely not reimburse you for any issues. If youre okay with that (or get travel insurance), then you should definitely visit the property since our stay was otherwise great.
DETAILS OF OUR EXPERIENCE
To start off, the resort itself is beautiful and every staff member we met on property was helpful and polite. Theres a ton of activities on property, and its a very nice, quiet getaway surrounded by nature. We found a few ladybugs on our bedsheets, but the rooms were otherwise very clean. Expect to pay 30-50% more than the advertised price due to the daily fees and taxes charged throughout your stay. We booked with a 3rd night free promo code, but the per night fee came out to almost double what the pro-rated nightly cost we were quoted on booking was, so not sure if the promo really made much of a difference in the end.
Now for the bad part. We had booked a 3-night stay, and got unlucky because there was a city-wide power outage on our 2nd day. The Preserve did not have any backup generators, so it lost power as well.
On the night of the outage, we were told by the front desk and staff members that this was an unusual occurrence and they had no idea when power would be restored (this was about 30 minutes into the blackout). Because we lived 3 hours away, they recommended we leave early since they werent confident power would be restored any time soon and assured us that we would be reimbursed for the remaining nights, given the severe weather event and lack of heat/power on property. We took their advice and checked out early.
In the days after, we called the resort management multiple times to confirm that we were properly checked out and would be reimbursed, getting confirmation each time that they would process it as soon as the system lets them on the day of our original check-out.
On the day of our check-out, we did get a call from management that they had processed the refund and we should expect to see it on our credit card statement in a couple of days. We thought that was the end of it, until we were charged almost double the amount we agreed on the next day. We thought it was a mistake and called management, who agreed it was a mistake and said they would speak with their accounting department. A day later, we get an email that the charge was actually correct, and all the previous discussions were incorrect because the resort policy was that we would be charged the full fee since we cancelled.
Now, the amount itself was not that much and we luckily did have trip insurance coverage from our credit card, but we were overall disappointed by managements response to the situation. To be clear, the power outage was in no way their fault, and we wouldve completely understood if they told us at the time that, if we chose to leave, it would be considered a cancellation. Instead, we were told the same thing by multiple people over the course of a week, then charged almost double that, and when we inquired about it, were told it was our fault for choosing to leave and per their reservation policy we would be charged the full amount, including taxes and fees.

Marilyn MC _{on Google}

Jan 24th, 2024

2/1/24--Welcome to an extensive review that will guide you through our three-night stay at The Preserve Resort and Spa. Join me as I share our experiences, both delightful and challenging, in the hope that it will help you make an informed decision if you're contemplating a stay at this establishment. The memory of this hidden gem resurfaced recently when my husband, recovering from a 15-day hospital stay, expressed a fervent desire to travel. Jesus did a miracle , my husband is alive and well! I delved into Google Maps reviews, only to find a myriad lacking conciseness and substantive details. Our initial allure to The Preserve Resort and Spa encompassed its spa facilities, culinary offerings, equestrian activities, and the enigmatic Hobbit House. The equine encounter, in particular, stood out as an unforgettable experience for me, an avid horse lover. Grooming a horse named Hickory and embarking on a delightful ride were complimentary elements that added a touch of magic to our stay. Transitioning to our check-in experience, the process was seamless, providing a promising start to our stay. However, a disconcerting incident marred our check-out on Sunday, with the resort's computers malfunctioning. The lack of proactive communication was disappointing, leaving us awaiting an email for resolution. The spa experience, a significant factor in our decision to stay, unfolded with unexpected intricacies. An unmentioned policy prohibiting day spa bookings on Saturdays and Sundays without a paid treatment raised eyebrows. Despite our explicit intent to indulge in the spa, navigating the intricacies of booking proved challenging. A last-minute decision to pay $75 for a two-hour spa session led to additional surprises regarding closing times, creating a discordant note in an otherwise decent spa experience. Our culinary adventures began at the Double Barrel Steak restaurant. The gastronomic experience was commendable, with the establishment tastefully adorned in a horse theme. The Hobbit House, undoubtedly the highlight for us and our guests, offered a unique dining experience. The lack of information on complimentary transportation for resort guests proved to be a minor hiccup, but the enchanting drive in a golf cart added a whimsical touch. The HH price tag is mainly for the House, food not so much. No coffee,no bathroom and time limit (you are told at the 15 min mark , you have only that much time). Unless you are Taylor Swift expect to be told you have 15 mins left
There is no privacy at the HH, you will have a waiter with you there at all times. Our accommodation, resembling a cozy tiny house with a kitchen and laundry section, provided a tranquil retreat. The unit, intriguingly available for sale, exuded serenity, especially during the quiet nights. Heated bathroom floors and an array of complimentary movies enhanced our stay. The outdoor activities promised in the resort's offerings remained unexplored, with the elusive gun club remaining a regretful miss. The spa saga, Despite my husband's efforts to address the issue with the manager, a disheartening response "We don't own the spa" echoed through the phone. Amidst the trials, a commendable mention is reserved for Cara, the hairstylist. Our status as seasoned travelers, having explored destinations across the globe, lends a discerning eye to our evaluations. Next stop :Mamounia Hotel.
Draw your conclusions, the Hobbit House meals, not so great, you are paying to stay at the house for a limited two hours. Olivia was great but at the Hobbit House you wont have much privacy . Spa, you cant used Saturdays and Sunday, hopefully all treatments arent booked as it happened to me. Dont expect much from management. Draw your own conclusions. There are so many things they could say to potential customers ahead of time for no surprises . I have a lot more to say , sadly , google maps has a limit on how much I can write . I hope this helps you to make an inform decision. Would I stay here again ? No . For a day spa ? No