SpringHill Suites by Marriott Providence West Warwick

R B _{on Google}

Apr 6th, 2024

Mold in the bathrooms and lights not working in the vanity area. Notified staff, after 3 days NOTHING changed. Also, the 3rd floor smelled like weed the whole time Ive been here. Actively smoking in the rooms and its not even address. Hotel management needs to be questioned Do not book a room here.

Rob Riccardelli _{on Google}

Apr 6th, 2024

We booked a King room over 4 months in advance of our stay. We arrived at 4PM to check-in and were assigned a double room. The unprofessional, unempathetic, front desk attendant who clearly hates her job didn't tell us of the room change and let us discover this on our own.
When we came back downstairs to raise the issue of not getting the room requested, the front desk clerk suggested we should be thankful we weren't charged extra because a double room costs more than a king. Rather than argue with an imbecile, my wife and I can survive sleeping in separate beds for a night, and I'll just let my internet friends know how business works here.
The hotel is in a business park with tons of property and tons of parking. Despite this bounty of space and parking, they charge $3 to park your car here. They charge this fee without asking ANY details about your car. It's just a money-grab.
Our room was 402 which had a loud mechanical droning sound constantly heard through the walls and ceiling regardless of our heat/AC unit being turned on.
There is plenty of choice in the area. I would advise anyone to stay literally anywhere else. I'll never come back.

Michele Komosa _{on Google}

Mar 27th, 2024

I am not sure if I have ever been more shocked in my life. I witnessed a staff person (named Drew) verbally abusing a resident. I was 2nd in line, looking to spend one night before connecting with family in Newport. A sweet red head young woman approaches the desk and a staff member named Drew was verbally assaulting this young woman. I was in shock! This guest was in tears! This was blatantly the most unprofessional AND uncomfortable situation I have ever been in. Hope there was an amicable resolution but I don't think "Drew" was backing down! Very unprofessional in my humble opinion~

Elizabeth Allen _{on Google}

Mar 4th, 2024

Not a great hotel experience. We booked for two nights during school vacation week so our kids could do some fun things in the area, but mostly so they could swim in the pool. When we checked in, we were told the pool was closed but would be open "very soon". The next morning, when we asked we were again given a vague "soon". By that afternoon, we finally asked to be moved to another local Marriot with room availability and an open pool. Miraculously, the pool was suddenly open at the time. The water was dirty, full of hair and bandaids and freezing cold. We didn't feel good about swimming in it with the random shut down and the state of the pool.
The rooms were ok, but not very clean. When we pulled out the extra bed from the couch it was covered in candy wrappers and all sorts of trash, so it looked like it hasn't been cleaned in a while. Overall, we were pretty disappointed with our "staycation".