Quick Ship Metals

Tom Heady _{on Google}

Feb 11th, 2020

I recently placed a small order with your company.
In the process preparing my order, someone noticed the sheet of brass was ½” shy.
Instead of shipping it anyway or delaying my order, a lady with your company called me.
(I wish I had written her name down)
She politely explained the situation and was ready to offer a discount on my order.
I told her my plans were to cut it into 2” strips and put it on an old cedar chest, I was refinishing and that the ½” would not be missed.
She then offered to cut the sheet into the 2” strips for me, at no additional cost.
I just wanted to say thank you for a level of integrity and customer service I was convinced was no more than a distant memory.
Thank you,
Tom