Bill Gatton Chevrolet-Cadillac

Bought a Cadillac SRX at this location. Had a vehicle for less than eight hours and Check engine light came on. Take it back the next morning they said could’ve just been dirt or something on a sensor told me they reset it it was fine. So I left the light came right back on within a couple hours so I brought it back in and they had to replace the sensor and did so at no charge since I’ve had the car less than 48 hours. By that next week the GPS begin not to work and there was a loud clicking sound in the front tire. Frustrated I returned it they fix the clicking in the front tire but told it it would cost over $200 for them to even look at the problem for the GPS. I’ve had the car in there every single week since I purchased it I understand that it’s a used car and I purchased it as is but I feel that it is more than coincidental that after purchasing this vehicle every single week something else is wrong. They have been very inconsiderate and unwilling to work with me with all the issues that I am now having. So this is week number four and I had to call again today because now my sunroof cover is completely broken and jammed. And for them just to look at it to give me a price on fixing it it’s gonna cost me $100 for a diagnosis fee. I believe that this company is very unprofessional they have yet to even offer an apology for selling me a terrible vehicle that has been in the shop more in the first three weeks I have had it then the vehicle I traded them in the five years I owned that car. I’m fully aware that these things may not of been things that they knew were wrong with the vehicle. But the fact that the only comment that was made was that “that’s the risk when you buy a used car”. And then I had to remember “it’s as is and it’s not their fault”. And although I am aware that that is the truth. It is the risk that you buy when buying a used car but this is a large dealership and for them to not be willing to work with us on trying to fix the things that are wrong with this vehicle or even offering an apology or another option for us for a trade-in is completely disrespectful, and unprofessional. I would not recommend this dealership or team to anyone looking to buy a vehicle. And we will not be coming back to do business here anytime soon.
Aug 3rd, 2021

These guys are absolutely awesome we traded 2 cars in today where other dealerships said no and they paid off everything and got us into a 2021 Chevrolet Silverado 1500 quick and easy and what a easy crew of gentlemen to work with what a great experience!
Jun 5th, 2021

Great service department.
Mar 31st, 2021

Dan
Mar 26th, 2021

I have bought fron Gatton's since 1972, had all my cars oil changes here and never been disappointed.
Mar 25th, 2021