Steak 'n Shake

THE BUSINESS IS CLOSED & HAS BEEN FOR 6 months!
Dec 2nd, 2021

Jan 13th, 2021

Nightmare. We placed an online order to pick up here and the website told me my order couldn’t be placed. So, I hit cancel, however it still charged me for the meals I tried to order. I have tried for 7 months to get my money back or at least get the food cooked and they will not help me at all. Manager gladly told me "Oh, we don't take online orders" AS IF THAT SOLVES MY PROBLEM. Steak n Shake received my payment and I got no food. The workers/GM at this location are beyond worthless, but dealing with corporate might have actually even been worse. The lady at the corporate office snapped at me on the phone and hung up! Wouldn't even listen to my experience. The restaurant didn’t offer to cook my order later to take care of me, nothing like that. Not even the smallest apology I already KNEW this location had horrible service, I figured ordering to-go would be the way around that but they still found a way to screw me. Just rude, mindless people here I probably shouldn’t trust food from anyway. I will never go back
Jan 3rd, 2021

HORRIBLE DO NOT EAT AT THUS PLACE! EXTREMELY GREASY, FRIES IS YOU EVEN GET THEM ARE DISGUSTING! THEY ARENT EVEN WORTH ONE STAR RATING BUT I DIDN'T THINK IT WOULD POST IF I DIDN'T RATE IT!
Jan 1st, 2021

I arrived at closing time on the dot! I wasn’t aware Steak n Shake closed at 9 pm! Well I gotta say I pulled up to the window and the young lady that greeted was very polite. I apologized for coming at closing time. My wife and I have been on the road for 12 hours coming out of Austin TX. Anyway, the young lady I believe she said her name was Sham insisted I give her my order. What an awesome thing to do she could have sent me on my way. She was so gracious I just wish more people were like her! Thank you again Sham and the rest of the crew! A+
Dec 8th, 2020