Fortress Dental

First let me say I went to this office for almost two years and Dr. Butler along with majority of the actual staff was extremely kind and pleasant. My issues lie with the front desk- Allison and the new African American female whom I cant recall her name- are both very passive aggressive. Secondly, I was told I needed my fillings re-done and I informed them I had never had a procedure as such. They insisted and completed the re-do. From there, my experience with them soured- one of my back teeth began to chip (and continues to) and each time I went back with a new chip I was charged for something totally out of my control. I completely stopped going to this office because it became clear to me there was no interest in fixing the issue they created but only the desire to profit off their mistake. Just to update here, the front desk assistant, TK is still very nasty. I called in to give this dental office a second chance via ortho and she said you left us a nasty review are you sure you want to come here? SHE was apart of the main problem via my review above. Im happy she confirmed she hasnt changed, the environment is still toxic and it wasnt worth giving it another try.
Apr 7th, 2024

TK at the front desk is the best! Entire staff is friendly and helpful!
Jan 29th, 2024

while they're all very nice, the actual dental work is pretty awful. The dentist removed large portions of my teeth for very small cavities and spent about half of the appointment watching the television. I still get random pains in those teeth over a year later. I've since had them looked at by another dentist, who agreed. I really wish I had never gone here. Edit in response to the reply: I posted this under a fake name to avoid confrontation, my name isn't Micheal with a B. I followed up several times. While you've edited your response to make it slightly more professional (you still pass the blame to the patient immediately), the fact that you tried to look at my medical record at your home in the middle of the night is exactly why I used a fake name.
Sep 29th, 2023

Where to even begin (in a good way)?! The fact that my son left his Hermitage Dentist with sedation, video games, and prizes should tell you everything! Very caring. We are not just a chart number. They actually listen to the patient and that has been rare in my medical journey.
Sep 25th, 2023

Its always a pleasure when I come to Dr. Butler's office. Everyone is great & always takes great care of me.
Sep 11th, 2023