MedSpring

Got there 15 minutes before closing, gushing blood. They turned me away (which explained the DEVASTATED look on the poor guy coming out as I went in). Untrustworthy and heartless.
Nov 4th, 2022

Billing over $3k for a pcr test. Ridiculous
Jun 10th, 2022

Please hire a competent staff. The lady at the front desk can't hear, the medical assistant asks irrelevant questions and the PA has no idea what the concern is.
Nov 9th, 2021

I understand that today is July 4th and they might just be understaffed. I called the closer MedSpring Urgent care off Gattis School that is a lot closer to my house and they told me they were open no appointment necessary. Little did I know nor did the woman I spoke with on the phone tell me their location would be closed so when I arrived the doors were locked, causing me to drive 30 minutes to this location near Cedar Park. I arrived at 10:40 for a reoccurring problem I had in the past that only takes about 30 minutes in and out. We are currently facing the crisis of COVID-19 and when I walked in I stopped in the Stop sign taped to the floor and awaited my temperature to be taken, unfortunately it never was nor were the people who walked in before or after me. What kind of medical facility does not check patients temperature immediately when they walk in? Is this not protocol during a pandemic or did the nurse just neglect to do so. After the nurse came in and checked my vitals and finally my temperature he seemed to be extremely rushed as if he were in a time crunch or quite possibly preparing for a Marathon, I could tell he was so rushed by his heart rate being extremely elevated along with his rapid breathing made it quite difficult to keep pace with him. I waited on the primary doctor for about 45 minutes, the nurse came in and apologized as he stated the doctor was on the phone with what "seemed to be a crazy person". My question is how is a person over the phone more important than someone who is physically present? When the doctor finally arrived in the room I was in it took her three minutes to send me on my way. I was at this location from 10:40 AM to 11:50 AM and now I have a 30 minute drive home. Very disappointed with the neglected protocol that took place and that the doctor decided to take a phone call when my physical presence was in a waiting room not even 10 feet away when I could've been out by 11:10. I can guarantee that I will not be returning to this location.
Jul 3rd, 2020

This facility is now St David's Care now and their staff is really underqualified. Most likely you will be seen by a nurse practitioner only.  They will quickly want to dismiss you without taking any risks on suggesting any treatment.  So basically if you have something basic that does not require a doctor, why even bother going there - just call your nurse or do telemedicine.  If you actually need to see a doctor then go to Austin regional clinic afterhours instead - they are much better equipped and you will certainly see a doctor.  And if it requires immediate assistance by a doctor, then go to ER which carenow will be quick to suggest (after billing you for the visit).  I had a cut in the kitchen and called and asked before coming in if they were staffed appropriately to put sutures.  I barely needed 2 stitches on my left hand pinky.  Their front desk assured (lured) me that they had the staff to do it.  But when I was there, I was only seen by a nurse practitioner who was totally incapable and conveniently asked me to go to ER after doing nothing.  I wonder why did they charge me for the visit then??  Such a rip off...and a waste of my time!!  My recommendation to you would be for you to save your time and money and skip them entirely.
Mar 29th, 2020