Willoughby Appliance

They came out for a service call after charging me $155 and that's for a local call. After replacing the fuse in my Appliance they left. First time using it the first blew again. Had to them to come out again two days later. I was given a list of items that needee changed. I replaced those parts myself. I didn't want to pay for another expensive service call plus a big markup fort the same parts from Bosche. Unfortunate this didn't help my situation out as it so didn't work. By then I'm not happy at all with their service and I took it to Brands Appliance repair and was told that it was the mother board that was bad. All the parts I replaced were installed correctly.
Nov 23rd, 2020

I had the lights go out on my late model side by side Whirlpool refrigerator. Called WAppliance and they advised they could get someone out the next day. They first wanted a $75 deposit over the phone. I paid it. Nice man came out. Was there about 10 minutes. Within the first 2 minutes immediately started writing up an order for a new light that he would need to order. I explained I had already tried to fix it myself with a new OEM light I just purchased. It didn't work. He stopped writing the order and checked 2 other areas on my fridge. He then left saying he needed to check more into this model and someone would call me the next day. No paperwork was given. Ok fine. I ended up calling late the next day to find out the status since I hadn't heard. Rep said he would check with tech and call back tomorrow. Received call next day with a quote to replace 4-5 lights and switches,freight etc.totaling over $600. Obviously, the fridge (tho only 2 years old) isn't even worth $600. Bottom line, they didn't know what was wrong and didn't even tell me what was the cause of the problem... so they wanted to fix everything yielding in a quote so high, that they knew i would decline repairs. Its just a light!!! Pretty sad. I politely asked for a refund of my $75. Can you guess the response I received? I bet you can! Well, anyway, now I've lost time from work, lost $75, and still have a fridge Freezer with no light, Will report to the BBB when I get a chance. Stay away from this biz. Their overall rating is accurate. I wish I had seen it prior. UPDATE: 3/5/20 It turns out that this biz is so disorganized and mismanaged, that my credit card wasn't even charged at the time of scheduling, even tho I was told over the phone days later that I wouldn't receive a refund. Just checked...They hadn't even charged my card when they took it over the phone days before! Is my ccard # laying around somewhere? No paperwork? No diagnosis? No contract? $600+ quote for a light? What a joke... Certainly a learning experience!!
Sep 11th, 2020

Great service.
Oct 6th, 2019

The worst company ever!!!! Very unprofessional. The tech came to fix my Maytag washer and told me it was one of the worst brand. He came with no tools all he had was a piece of paper. He then went to the van and got a screwdriver and said the lid lock was broken. Nothing was broken on it. Then he said he didn't have the part and no one else in Corpus had it .... So then he said it would have to ordered the part and would take 3 to five days. And if that was not the problem then he would see what else could be wrong. I have a warranty with Lowes this so called company is ripping off Lowes. But I called Lowes office to complain and to pay attention who repairs their appliances. So now I got a new company to work with.
Dec 1st, 2018

Warranty company sent a technician out to fix freezer for the 3rd time (same issue). The tech tinkered with the freezer, made a few phone calls, and told me it was probably an intermittent thermistor and that he was going to order the parts. However, I got a call today that said my service call had been closed, that the tech said I just left my freezer door open?!?!?! Seriously, why would I call you out three times to fix the same problem? Why would I waste the time? This is a fairly new fridge! I have pictures that are time stamped to show that the freezer temp would not remain stable and soupy ice cream to prove the freezer was not functioning properly. To have your frozen food constantly fluctuating is actually a safety hazard but it's not their family that uses this freezer so who cares, right? Not that "technician" apparently. What it really comes down to is he couldn't figure out how to fix the problem so he blamed me...for supposedly leaving the door open. He lied to my face and had the stones to blame it on me. Awesome customer service. NOT! Willford's, the technician that showed up to my house at 5 pm on June 20th needs a hair cut along with training on how to properly diagnose a freezer, integrity, and a sense of duty.
Nov 9th, 2018