Office Depot

Not helpful, not friendly. Will be going to a different store from now on.
Mar 16th, 2024

Great customer service... personable and patient.
Feb 28th, 2024

Feb 20th, 2024

Caroline was friendly and helpful
Feb 20th, 2024

I am an artist and a local small business owner. I have worked in this community for over 23yrs. This physical store and my online experience, has taken a joy out of creating and out of my body. I physically CRINGE at the thought having to deal with this company. I can no longer stand this store or the fact that our community is forced to rely on its sorry attempts at service. The combination of these 2 entities, online and physical store, has given me such a great disdain and hatred of this company of which I cant even describe! I despise the utter thought of having to ever interact with this company again. But not once, never once, did I cuss, lose my temper or treat any employee in a disrespectful manner. Shame on its useless customer service, its false leading shipping department and overall its complete lack of empathy for people. Monday , February 12th, The store was in disarray and had an unpleasant reek. Not one employee bothered to even crack the slightest of smiles upon my entry, my wandering and waiting or even when after complete frustration, my leaving. I wandered alone through the printer department for a solid 10mins with no acknowledgment to my existence. I decided that since no one could be bothered by a simple excuse me , I left. I proceeded to place my order for a printer I had seen in store, but wasnt able to find on the shelf. The order was placed on Monday, February 12th, with an expected delivery by the 15th. When the 15th came with no printer (even with emails saying it was shipped) I contacted the store. Their exact words were, Yeah, sounds like we dropped the ball somewhere. Sorry. After checking the tracking one more time, I could see, in fact, my order was still in Houston, over 3hrs away. Apologies aside, I contacted online customer service only to be rerouted and sent to automated responses, even after repeatedly asking for a representative. I havent even received my printer and I already dont want it. I am going to return it and take my business elsewhere. I wont support this location and I definitely will no longer utilize its online services.
Feb 28th, 2024