Budget Car Rental

Great customer service
Nov 9th, 2021

made life easy for me.
Aug 7th, 2021

This location specifically has a very poor customer service. Pick up a car for one day drop the car at the same location the next day . The bill appears on my credit card after 2 day find out that they charge me for 2 days call the customer service stayed on line for more than 1 hour but no luck drive down there told the guy my problem he said that he will request the refund from the corporate it has been over a week I still haven't get my refund now its time to give them 2nd vist this is my last time rent car from budget. I give them 1 star for being an ignorant .
Jul 11th, 2021

We booked a rental via Expedia at this Budget location for a trip to a Missouri for a funeral. When we showed up at 8:30 am this morning, the rep, Andrew, looked up our reservation and simply stated they had no vehicles available. I asked if my reservation meant a car was supposed to be reserved and Andrew explained that this particular location is supposed to be “shut off” from booking from Expedia, but their system doesn’t allow them to do that. I asked how he was going to fix our issue and he said he couldn’t because they didn’t have a car. I asked If he could check Budgets around us and move our reservation, he said they do not have access to each other’s inventory. I asked if he could call another location and he stated, “When I called around yesterday, I found hardly any.” I said that was great because I only needed one and could he call around. He repeated that he “hardly found any” yesterday. So I said, “so you’re telling me that you literally will not help us and you will not call a single Budget to find us a vehicle?” He said … seriously… “when I called around yesterday…” I stopped him and explained I fully understood that, I’m just trying to understand if he’s able to help. I also shared my frustration that they were already open and didn’t even bother to call us before we left our house to cancel. I’m confident they can see my reservation- why not call me and let me be mad at home instead of in your store. That’s just simple logic really. I then asked what the next steps were to get the hold released on our credit card and get refunded for the $30 collision protection they already charged. He said he couldn’t help with that. He was going to let Budget Corporate know to cancel our reservation and they’ll figure it out. We left frustrated, and my husband was pretty angry on his way out because we’re just trying to get to his Grandmothers funeral. Thankfully, there’s an Enterprise less than 2 miles away that was incredibly helpful and had a last minute vehicle available. It cost us $120 more, and there’s still a hold from Budget that I’ll deal with Monday. I’m shocked that apparently Budget does not have inventory checking technology, and that they charge Collision Damage on vehicles they don’t rent out to you. Absolutely do not recommend.
Jul 31st, 2021

Great customer service. Always a genuinely good experience dealing with this location. Maaz and his team are wonderful
Jul 7th, 2021