The Citizenry

Ordered a carpet from The Citizenry that I received today and I was shocked at the condition of the packaging. My husband & I have ordered many carpets in the past & never have we ever seen anything like this. Just roughly folded up and thrown into a box, zero wrapping zero protection around the carpet. Box was significantly damaged in 2 places. Very disappointed in the utter lack of product care. Won't be ordering from them again.
Mar 9th, 2022

Wrong rug was mailed. For a $1500 rug I expected more. When I got it the colors were dull, and it was more of a mat than a rug. Absolutely zero padding.
Jan 11th, 2021

My interaction with the Citizenry went off to a bumpy start, but I later realized that they were just overwhelmed with orders while having too little personnel. The manager got to my order around midnight CT, after I already had an email exchange with her early morning, which tells you something about their dedication. Great customer service, now I'm waiting for the product.
Oct 11th, 2020

Last night cooking for the what seems like 100th night in a row due to the current quarantine. I looked down and noticed my citizenry cooking board and was all of a sudden a little less mad about cooking. Love that cooking board and all your products.
Oct 7th, 2020

I spent several weeks contemplating spending $500 for a new bedding set since that is a significant investment. I finally decided to get the set that included sheets, two sets of pillow cases along with the duvet cover and was thrilled when they arrived. Washed in cold and dried on low (didnt even dry completely) before putting on the bed. I was really surprised by how small the pillow cases were. They dont even cover the end my standard pillows (Casper pillows from Target). The duvet was great. Sheets were great. I emailed them asking if I could possibly exchange all four for ONE King set of pillowcases which I would then have to have altered or if I could purchase the King set at wholesale cost, etc. Again, this is me offering to spend more money with them and then spend money to have them altered, which is super aggravating, but I was just trying to find a way to make it work. Back and forth with them via email, they offered no support whatsoever. Cant return once washed. Only discount offer was to tell me that I could purchase a build your own bundle for $455 which would give me a 15% discount. Seriously, this is what they offered. Do not buy unless you have tiny pillows. *Note - seeing their reply is hysterical. There was never any offer of resolution beyond the 15% off of another $455 "bundle" ...
Jul 15th, 2021