Lumart HVAC Air Conditioning & Heating

I could not have been more pleased. Excellent service. The technician answered all my questions and gave helpful information. Would highly recommend.
Nov 30th, 2021

Aug 2nd, 2021

Through First American Home Warranty sent out to validate that coils were leaking and low on Freon. Unit has been shut off for 2 weeks. Technicians report verified evaporator coils rusty and leaking. Low PSI. After 3 days they reported back to warranty "coils were frozen and Freon low" and needed maintenance. Direct contradiction of tech write up. Claim was denied. Fought with Warranty to get claim reopened. DONT USE THIS COMPANY. Service: A/C system repair
Jun 10th, 2021

RUN AWAY! One star is too many. We were assigned this company through our home warranty. A tech came out and told me that the problem was a clogged filter and no filter in the return (returns should NOT be filtered). When that didn't fix the problem, he told me that there was a Freon leak (that he couldn't find) and he needed to have his boss contact the warrant company for authorization (all work was pre-authorized by warranty company because of COVID). Then the boss says he needs to come out himself because he's losing money on the deal having to come out so many times. He told my wife he would call when he was on the way, but never did. When we called at the end of the day to follow up, he said he had been to our house but never tried to call us because we "don't have cell service at our home". He opened the chained gate at the front of the driveway, looked at the outside unit, and WENT INTO THE ATTIC AND HOUSE WITHOUT PERMISSION OR ANYONE HOME! He then claimed that the outside and indoor units don't match up and therefore no repairs would be covered by the warranty company. He said that there was an electrical problem and the entire unit needed to be replaced. When we called the warranty company to complain he lied and said he had permission to be inside our home when he NEVER had permission. I had another company out and they found that the Freon was not low, told me to never put a filter on a return because it will damage the system, and found that a wire had been disconnected from the attic system (which was connected until after they came to my home without permission and supervision) causing the unit to not work properly and short out. He replaced the wire that had been disconnected, checked the entire system inside and out, and found no other problems. A week later all is working well again and appears to have been a thermostat problem from the start. Service: Heating system repair
Jan 11th, 2021

Somebody said the phrase, "run away." It is an understatement. You seriously need to run away. My home warranty company (First American Home Warranty) contracted with this company. When I found out who was coming I called the company asking for a different one. The technician came in the morning. He was not very talkative, and I had to even ask him was his name was. After he checked the unit, he told me that it needed freon. (the person that came later in the day told me that the unit was a two-year-old unit and it did not use freon). As the guy was leaving, I asked him he was adding freon. He responded he was not. Fortunately, I had the unit looked up and I knew what was going on. I knew it had some leaks. The guy did not mention any of that. When I told him what was going on, he implied that was the reason why it needed freon. I also asked him where we had to go from there, and it did not give me an answer. He said that the office would give me and answer and recommendations. They would contact my insurance company in 24 to 48 hours. I asked him if he was going to add freon and all I got was "No." No explanation at all. I tried to get an answer but he refused. I had never had anyone worked on an appliance in my house and not tell me what was going on. The company called and I told them that I was cancelling their service. The guy kept telling me what was going on and I told him I did not need the services anymore. Later, he called the insurance company and the insurance company was with Lumart on the phone and I explained why I did not want this company at my house. The insurance company was still pushing it and I ended up canceling the policy. Please run way! Service: A/C system maintenance
Nov 16th, 2020