PANDORA Jewelry

Esmeralda was such an amazing help and super sweet!
May 14th, 2022

I waited 45 minutes just to pick up an online order. They should really have a fast lane for pick ups.
May 13th, 2022

1st time to Pandora and Kari was very helpful. Thank you will be back again.
May 10th, 2022

The service was terrible. I wont ever return to this location will most likely do my shopping in Katy mills mall or online. There were four to five women in the store and not one of them greeted us. Moments later other people came in they had no problem greeting them. We had made a loop around the glass cases when one of them decided to speak and acknowledge us but we did not want the help by then. Should really speak to your workers about customer service and plain old manners. Every single person who walks in the store is a human being and should be treated as such. I wish those ladies the best!
Apr 13th, 2022

I absolutely love Pandora and USUALLY I frequent the Galleria location. But I was in the area with a friend and my infant and decided to step into this location. We waited outside in the little area where you have to stand and wait because there were so many people inside. Once they cleared the store and a bunch of customers left, the young lady with the dark long hair I am assuming was the manager moved the little barrier they had there and motioned for us to go to the next available salesclerk. We go over and I notice the Salesclerk walk away from the counter we were just told to go to. I thought i was maybe overthinking and thought nothing of it. Once the manager grabbed the salesclerk's attention, who's name tag said BRENDA, Brenda nodded her head and continued to ignore us and wait for the next family to come in. The manager had to physically walk over to Brenda, whisper something in her ear about us waiting and Brenda came over. But by then I was already over the situation, felt insulted and found it very rude. So, once she finally came over and asked how she could help us. I politely informed her I would talk my business elsewhere and walked away. perhaps maybe if Ms. Brenda has a problem with helping certain customers, maybe she needs another place to work or simply maybe this customer's money is no good here. I am not sure. But I do know I had already decided what i was coming in for and was ready to purchase my jewelry. But I would like not to assume it was because my friend and i are of African American descent and the family behind us that she was so eager to help was not, but that may have played a factor, Maybe Brenda had dealt with rude customers that happen to look like me and my friend. But it was rude, and I don't see myself visiting this location again. I also plan to go up higher than this google review and will continue to write further because that was completely unnecessary.
Jan 25th, 2022