Bath & Body Works

Apr 8th, 2024

Bad customer service. Some staff members are very rude. I placed an order online but never received a notification to come pick up my order. After a few days, I called this store and was told I have till 9pm to come pick up, I came around 6pm to find out my ordered was cancelled a few hours earlier. One of the (nice) staff members told me they would honor the discount price if i pick out those items in store. However, when I came to pay, the cashier had very bad attitude, didn't even give me the receipt. I am not planning to go back to this store.
Mar 23rd, 2024

Really rude and bad customer service at Pflugerville store. 2 staffs and store manager did not have a professional service and even challenged me call customer service to complain. What a pity. Ladies, AI will eliminate your jobs.
Feb 20th, 2024

I use to love this location. The last two times I have been less than impressed with the staff. Today I was asking about a wall scent I didnt see, come to find out they were out. While the sales associate I asked for help is giving me her suggestions, none are even close to the scent I was asking for, stops in the middle to help another customer who interrupted. There were at least 4 other associates she could have passed her off to. I left the store, this was so rude, I am done with this location.
Jan 31st, 2024

Jan 15th, 2024