Bank of America

Great service.
Jun 29th, 2023

One of the most horrendous awful banks and branches one can ever experience, never answering calls, worst customer service. We literally closed all our accounts at this branch and Bank of America in general.
Jun 6th, 2023

(Translated by Google) Excellent service (Original) Excelente Servicio
May 27th, 2023

I have been a customer for over 25 years, I went to make a deposit, and the atm machine did not give me a receipt. I went inside and spoke to a manager and said not to worry and check my account the following day. The following nothing showed posted and was given a number to make a claim. First person who took my information to make a claim never submitted my information correctly, I was told by another agent, yesterday I received a letter stating that my claim was resolved and that my money was not found on the day they audited the atm machine. I asked for supporting documents and videos and a more detailed explanation with facts on how they came with that decision. Of course, their answer for video footage they need a subpoena. I have never felt so frustrated Somebody has $2380 extra in their pockets. ***update I filed a complaint with the OCC office of the comptroller of the currency. The OCC got in contact with the bank. Within a week, I had a resolution specialist from the bank calling me. In less than 1 month, my issue was resolved . My money was found, and I believe no one had actually inspected the atm machine properly.
Apr 22nd, 2023

It's mid. Nothing special, kinda old layout, sometime empty others overwhelmed. The atms are okay. They are a bit slow and their very picky with cash deposits spitting out the money it can't read. Kinda crazy.
Mar 31st, 2023